Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Work Preference
Timeline
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Ryan McClanahan

Ryan McClanahan

GREENVILLE,TX

Summary

Eleven years of mechanical and electrical experience. Highly skilled in the installation, removal, troubleshooting, repair and maintenance of machinery and robotics with the use of technical publications and diagrams.


Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

11
11
years of professional experience

Work History

Customer Support Engineer

Amada America
08.2018 - Current
  • Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems
  • Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Responded quickly to emergency maintenance requests for timely on-call support.
  • Followed safety procedures to avoid injuries in field.
  • Provided hands-on training to junior technicians, fostering a culture of continuous improvement within the team.
  • Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
  • Optimized equipment functionality by performing routine calibration and adjustments to meet manufacturer specifications.
  • Discussed and recommended service options with customers and explained costs involved.
  • Interpreted equipment diagrams and blueprints to fully understand mechanical and electrical systems in need of service.
  • Conducted regular performance evaluations, identifying areas for improvement and implementing corrective actions as needed.
  • Managed a team of technicians, providing support and guidance for professional development.
  • Streamlined field operations for improved efficiency and reduced response times.
  • Established strong relationships with clients, fostering long-term loyalty and repeat business.

Petty Officer Second Class

United States Navy
06.2013 - 06.2018
  • Developed strong relationships with cross-functional teams to foster collaboration and improve communication within the unit.
  • Coordinated logistics support for deployment readiness operations, ensuring all necessary resources were available when needed.
  • Assisted in planning and executing mission objectives, contributing to overall mission success.
  • Maintained accurate inventory records and timely requisition of supplies, ensuring proper resource allocation for operations.
  • Enhanced team performance by providing thorough training and skill development to junior personnel.
  • Served as a trusted mentor to junior personnel, offering guidance on career development opportunities and fostering professional growth within the unit.
  • Contributed to strategic planning efforts and assisted in the development of long-term goals for continued operational success.
  • Supported diversified teams effectively by promoting inclusivity while addressing any conflicts that arose promptly.
  • Evaluated team members'' performance regularly, identifying areas for improvement and implementing appropriate coaching strategies for growth.
  • Provided exemplary leadership during high-stress situations, resulting in successful completion of critical missions.

Education

High School Diploma -

Rockwall High School
Rockwall, TX
06.2009

Skills

  • Highly Professional
  • Repair work
  • Customer Support
  • Telephone and email etiquette
  • Network configuration
  • Documentation And Reporting
  • Quality Standards
  • Equipment Installation
  • Root Cause Analysis
  • Technical Support
  • Regulatory Requirements
  • Active Listening

Accomplishments

    August 2009- 2011 Collin College McKinney, Tx
    December 2013 Electronics Core Apprentice Technical Training
    January 2014 Tactical Computer Network Operator
    June 2014 Submarine Fire Control Technician Class A
    April 2017 AN/BYG-1 (TI-10/APB-11) Operator/Maintainer

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

On-Site

Important To Me

Company CultureWork-life balanceCareer advancementHealthcare benefits

Timeline

Customer Support Engineer

Amada America
08.2018 - Current

Petty Officer Second Class

United States Navy
06.2013 - 06.2018

High School Diploma -

Rockwall High School

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Ryan McClanahan