Ryan McDonald

Observation Unit

• Assessed patients to determine individual needs and develop care plans in coordination with multidisciplinary healthcare professionals.
• Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
• Updated patient charts with data such as medications to keep records current and support accurate treatments.

• Promoted positive relations between residents and staff.
• Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
• Enforced policies and safety standards through building and room rounds.
• Supported personal needs of residents dealing with diverse conditions.

• Solved grievances and complaints by collaborating with residents.
• Facilitated floor meetings to discuss concerns, review complaints and convey information about policy changes.
• Strategized to improve resident care and satisfaction and held weekly meetings with directors to advocate for resident needs.
• Provided swift and knowledgeable emergency support in line with campus crisis protocols.

• Built personal relationships with families and students to promote positive experiences.
• Developed tour programming to enhance family experiences.