Ryan Mcgookey
San Marcos
Summary
Personable and technically proficient individual with a solid understanding of IT systems and troubleshooting methodologies. Well-versed in hardware and software diagnostics, network configuration, and maintenance. Aiming to contribute to seamless IT operations and user satisfaction through effective problem-solving and support.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
IT Support Technician
ITAC
02.2024 - Current
- Provided technical support for students, faculty, and staff, troubleshooting software and hardware issues.
- Developed strong problem-solving skills in a high-demand environment.
- Employed remote support tools effectively for efficient troubleshooting of offsite issues.
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and ethernet.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Used ticketing systems to manage and process support actions and requests.
Data Entry/Accounting
Alpine Insurance
- Achieved high accuracy rates in entering data without errors.
- Developed and maintained a keen eye for detail to identify and correct errors.
- Effectively communicated with team members and superiors regarding data-related issues.
Education
Bachelor of Business Admin-BA - Computer information systems with a concentration in information security
Texas State University
San Marcos, TX05-2025
Skills
- Hardware installation
- Remote desktop support
- Operating system support
- Help desk support
- Active Directory management
- Ticketing system experience
- System configuration
- Software deployment
Certification
- Google Cybersecurity Professional Certificate
- Certified in Cybersecurity (CC)
Languages
English
Full Professional
Timeline
IT Support Technician
ITAC
02.2024 - Current
Data Entry/Accounting
Alpine Insurance
Bachelor of Business Admin-BA - Computer information systems with a concentration in information security
Texas State University
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