Ryan McHardy
Spokane,Washington
Summary
Results-driven Service Management Professional with 27 years in the Powersports industry. Expertise in supervising operations, training technicians, and improving customer satisfaction through effective service delivery. Skilled in fostering a culture of safety and professionalism while motivating teams and solving complex problems.
Overview
25
25
years of professional experience
Work History
Master/ Lead Technician
Spokane Powersports
Spokane, WA
01.2019 - Current
- Supervised daily operations for the service department and technician team.
- Led by example for technicians and staff, fostering safe work habits and encouraging professional conduct.
- Trained and mentored junior technicians on repair techniques and safety protocols.
- Diagnosed mechanical issues in a variety of powersport vehicles efficiently.
- Supported diagnostic repairs and service work on motorcycles, ATVs, SxS units, watercraft, and snowmobiles.
- Conducted system maintenance, including troubleshooting, repairs, upgrades, and installations.
- Tested components, assemblies and systems to diagnose problems.
- Maintained strong relationships with Yamaha, Honda, and other manufacturers, enhancing collaboration over 27 years.
- Assisted with daily service department tasks and ensured seamless operations across multiple work areas.
Service Manager/ Shop Foreman
Westside Motorsports
Spokane, WA
06.2015 - 01.2020
- Oversaw operations of multi-line Service Department, ensuring alignment with company standards and customer satisfaction
- Managed daily service operations for motorsports vehicles and equipment.
- Scheduled and managed Service Department staff to ensure optimal performance and service delivery
- Hired and trained service department staff to drive performance.
- Trained and mentored staff on customer service best practices.
- Coordinated repair schedules and allocated resources effectively.
- Managed warranty claims and service bulletins while fostering strong relationships with manufacturers
- Demonstrated technical knowledge of various recreational vehicles and their maintenance. of all Motorcycles, ATVs, Watercrafts and Snowmobiles
- Ensured compliance with safety standards in all service procedures.
Service Technician
Allsport Yamaha, Honda, BRP
Liberty Lake, WA
06.2014 - 06.2015
- Perform all level services on Motorcycles, ATVs, SXS, Snowmobiles, Watercraft & Powersports products
- Performed routine maintenance on motorcycles and ATVs, enhancing reliability and performance.
- Diagnosed mechanical issues with diagnostic tools, facilitating effective repairs and minimizing downtime.
- Collaborated with team members to ensure timely service completion, contributing to high customer satisfaction.
Sales Associate
New Deal Used Cars, Inc
Spokane, WA
06.2012 - 04.2014
- Confidently executed sales strategies to close deals, contributing to overall sales goals
- Compiled and managed sales leads through phone, networking, and in-person interactions, enhancing customer engagement
- Educate existing and prospective customers on the quality of dealership and superior service
- Delivered exceptional customer service, fostering relationships and resolving issues effectively
- Assist customers with credit applications and negotiation of pricing and terms
- Resolved customer inquiries and concerns promptly and professionally.
- Provided financing options and explained purchase contracts to customers.
- Extensive knowledge of all aspects of Automotive and Motorsports products
- Cultivated strong working relationships with employees across all levels. with our employees at all levels
Service Manager
Empire Cycle & Powersports
Spokane, WA
08.2011 - 06.2012
- Conducted highest level of sales, customer service and personal relationships
- Managed service department operations and ensured efficient workflow.
- Trained and supervised service technicians on repair procedures.
- Coordinated customer service interactions to resolve inquiries and enhance customer satisfaction.
- Oversaw inventory management for parts and tools, ensuring availability for timely service delivery.
- Scheduled service appointments to optimize technician availability.
- Implemented process improvements to streamline service delivery and reduce wait times.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
Service Manager
Adventure Motorsports
Monroe, WA
08.2009 - 08.2011
- Scheduled and managed Service Department staff to ensure optimal workflow and coverage
- Management of all aspects of multi-line Service Department
- Operational experience with all aspects of Service, Parts and Sales Departments
- Processed warranty claims and service bulletins while maintaining positive relationships with manufacturers
- Technical knowledge of all Motorcycles, ATVs, Watercrafts and Snowmobiles
- Achieved top sales and delivered exceptional customer service while fostering strong relationships
Service Advisor
I-90 Motorsports
Issaquah, WA
03.2008 - 08.2009
- Assisted customers in identifying service needs and recommending appropriate solutions.
- Scheduled appointments and managed service timelines for customer vehicles.
- Communicated service updates and recommendations to customers clearly and effectively.
- Collaborated with technicians to ensure accurate diagnosis of vehicle issues.
- Processed service orders and handled customer inquiries efficiently and professionally.
- Maintained strong relationships with customers through excellent communication skills.
Service Technician, Service Advisor, Parts Salesperson, Sales Associate
Ride Motorsports, Inc
Woodinville, WA
06.2001 - 02.2006
- Diagnosed mechanical issues in motorcycles and ATVs for effective repairs.
- Performed routine maintenance on various powersport vehicles to ensure optimal performance.
- Utilized diagnostic tools to assess vehicle conditions and recommend necessary services.
- Diagnosed problems and determined solutions for various customer issues.
- Communicated with clients for outstanding customer service and to increase repeat business.
- Assisted in multiple departments to gain comprehensive knowledge of dealership operations. to learn all aspects of Dealership operations
- Ensured that all customer inquiries were handled promptly and accurately.
- Developed and maintained strong relationships with customers to ensure repeat business.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
Education
Lake Washington Technical College - Motorcycle Mechanics
Lake Washington Technical College
01-2000
High School -
Redmond High School
01-1993
Skills
- Service Management
- Sales
- Employee Training
- Customer Management
- Scheduling
- Diagnostic repairs
- Engine rebuilding
- System maintenance
- Diagnostic troubleshooting
- Service, Parts and Sales Operations
- Warranty Administration
Skill
Enjoy spending time with my wife, children, family and friends, riding motorcycles, hiking, biking and traveling
Timeline
Master/ Lead Technician
Spokane Powersports
01.2019 - Current
Service Manager/ Shop Foreman
Westside Motorsports
06.2015 - 01.2020
Service Technician
Allsport Yamaha, Honda, BRP
06.2014 - 06.2015
Sales Associate
New Deal Used Cars, Inc
06.2012 - 04.2014
Service Manager
Empire Cycle & Powersports
08.2011 - 06.2012
Service Manager
Adventure Motorsports
08.2009 - 08.2011
Service Advisor
I-90 Motorsports
03.2008 - 08.2009
Service Technician, Service Advisor, Parts Salesperson, Sales Associate
Ride Motorsports, Inc
06.2001 - 02.2006
Lake Washington Technical College - Motorcycle Mechanics
Lake Washington Technical College
High School -
Redmond High School