Strategic business owner recognized for enhancing operations management and customer relations. Led staff hiring and team oversight, streamlining operations and driving client satisfaction. Experienced in operations, regulatory compliance, and strategic planning. Focused leader skilled in managing partnerships and high-performing teams to achieve measurable results.
Work History
Branch Manager
3 Months
Naturescape Lawn And Landscape | 04.2026 - 07.2026
Led branch operations, ensuring adherence to quality standards and customer satisfaction.
Managed team performance, providing training and mentorship to enhance skill sets.
Analyzed market trends to identify growth opportunities and adjust service offerings accordingly.
Fostered relationships with key clients, enhancing loyalty through exceptional service delivery.
Maintained friendly and professional customer interactions.
Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
Met deadlines by proactively managing individual and team tasks and streamlining processes.
Complied with regulatory guidelines and requirements.
Officer
5 Months
Davenport Police Department | 03.2025 - 08.2025
Officer
1 Month
Cedar Rapids Police Department | 05.2024 - 06.2024
Owner
6 Years 10 Months
Central Protection Services | 06.2017 - 04.2024
Directed and coordinated production, pricing, sales, and distribution activities to optimize product delivery.
Utilized problem-solving techniques to resolve conflicts and enhance team collaboration.
Built solid foundation of business acumen, technical skills, and proven practices for daily operations.
Invested in employees, using training to keep them at the top of their game.
Demonstrated and supported continuous improvement and growth mindset.
Established foundation of business acumen and technical skills to streamline daily operations.
Driver/Operator
2 Years 5 Months
Roof Depot | 04.2017 - 09.2019
Kept records of vehicle mileage, gas expenses and needed repairs.
Applied problem-solving skills to address customer complaints and issues.
Conducted vehicle inspections before and after trips.
Maintained logs of working hours and vehicle service records according to state and federal regulations.
Maintained clean driving record and obeyed traffic laws and regulations.
Operated a variety of vehicles, including cars, box trucks and tractor trailers safely and efficiently.
Ensured cargo was secured properly before beginning each route.
Notified dispatchers and clients of arrival times, delivery problems and potential delays.
Cleaned vehicle seats and storage areas to maintain professional, organized appearance.
Tracked and recorded shipments and deliveries.
Solider
3 Months
US Army | 10.2007 - 01.2008
Analyzed terrains, weather and routes to determine troop movements and develop successful battle strategies.
Provided tactical and technical guidance and professional support to subordinates.
Mastered the use of small arms weapons, including rifles and pistols, during live-fire drills.
Notified commanding officers of weapon malfunctions and damages.
Utilized superior communication and organizational skills to coordinate with other branches of the military, as well as civilian personnel.
Education
Program - Heavy Equipment
ATS | Sun Prairie
High School Diploma
Davenport West High School | Davenport, IA | 01-2007