Ryan McNair
Agawam,MA
Overview
16
16
years of professional experience
4
4
years of post-secondary education
Work History
Director of Operations
Stop It Goaltending
Agawam, MA
08.2019 - Current
- Developed training programs to improve staff competency and retention rates.
- Mentored junior team members, fostering professional development and enhancing team performance.
- Implemented CRM systems to streamline client management processes and improve operational efficiency.
- Enhanced company’s market presence through targeted networking events and relationship building.
- Built relationships with customers and community to establish long-term business growth.
- Facilitated business by implementing practical networking techniques.
- Developed and executed strategic partnerships to enhance market presence and drive revenue growth.
- Springfield (Ice Hockey)
Relationship Banker
M&T Bank
West Springfield, MA
06.2024 - 10.2025
- Cultivated strong client relationships through personalized banking solutions and attentive service.
- Addressed customer inquiries and resolved issues to enhance overall satisfaction and loyalty.
- Educated clients on financial products, promoting informed decision-making for investments and savings.
- Collaborated with team members to streamline account opening processes, improving efficiency and reducing wait times.
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
Sales Territory Manager
McNair Business Machines
Springfield, MA
06.2016 - 03.2023
- Developed and implemented territory sales strategies to enhance market penetration.
- Analyzed market trends to identify new business opportunities and adjust sales tactics accordingly.
- Trained and mentored junior sales representatives, improving team performance and productivity.
- Established strong relationships with key clients, boosting customer retention rates.
- Increased sales revenue by developing and implementing strategic territory plans.
- Negotiated contracts with vendors and suppliers, securing favorable terms for the company.
- Drove team revenue totals by bringing in top sales numbers.
- Attended trade shows and industry events to promote company products and services.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Account Manager
McNair Business Machines
Springfield, MA
01.2010 - 01.2016
- Conducted market research to identify trends and customer preferences, informing strategic decision-making.
- Managed social media presence, creating engaging content to increase audience interaction and loyalty.
- Established relationships with key clients, enhancing customer satisfaction and retention through tailored solutions.
- Responded to customer inquiries promptly and professionally to increase customer satisfaction.
- Increased lead generation, utilizing SEO and content marketing techniques effectively.
- Cultivated strong client relationships, enhancing customer satisfaction and retention.
Skills
- Strategic planning and execution
- Leadership training
- Strategic planning
- Operations oversight
- Business management
- Cost control
- Business development
- Teamwork
- Team collaboration
- Relationship building
- Logistics
Education
Associate of Arts - Business Management
Curry College
Milton, MA 09.2006 - 05.2010
Timeline
Relationship Banker
M&T Bank
06.2024 - 10.2025
Director of Operations
Stop It Goaltending
08.2019 - Current
Sales Territory Manager
McNair Business Machines
06.2016 - 03.2023
Account Manager
McNair Business Machines
01.2010 - 01.2016
Associate of Arts - Business Management
Curry College
09.2006 - 05.2010