RYAN MIKNIUS
Fairfield,Ohio
Summary
Results-driven operations manager with a passion for process improvement and team leadership. Successfully spearheaded CRM implementation and SOP development at Upscale Lawncare and Property Maintenance, resulting in enhanced operational efficiency and employee accountability. Achieved boosted customer retention and profitability through strategic initiatives. Skilled in sales, management, and process improvement, with in-depth industry trend knowledge to provide valuable insights for new growth and business expansion.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Landscape/Snow + Ice Operations Manager
Upscale Lawncare and Property Maintenance
Cincinnati, OH
08.2022 - Current
- Self-Started CRM Implementation & Standardized Processes
- Landscape Management Network (LMN) CRM: Spearheaded LMN CRM implementation, attending out-of-state certifications to gain expertise, benefiting company operations and CRM usage
- SOP Development: Created and implemented SOPs across departments, aligning teams with clear standards, improving consistency, and supporting operational efficiency
- Employee Empowerment & Accountability: Fostered ownership among employees, resulting in increased accountability and improved performance outcomes
- Operational Leadership, Staff Development & Supply Chain Management
- Career Advancement Training: Developed career advancement paths using Greenius industry software, equipping staff with essential skills for growth within the company
- Inventory & Supply Chain Oversight: Managed inventory and supply chain to ensure accurate and timely delivery, reducing delays and improving resource availability
- Hiring, Training, & Vendor Relations: Led hiring, onboarding, and training, developed vendor relationships, and implemented systems to enhance operational quality and team efficiency
- Customer Satisfaction & Retention
- Communication Channels: Enhanced customer satisfaction by establishing clear communication, proactively addressing concerns
- Employee Retention: Achieved higher retention by fostering a positive work environment and supporting professional growth through structured training initiatives
- Increased Profitability & Streamlined Project Turnaround
- Profit Growth: Streamlined operations to boost profit, reduced project turnaround times through effective resource management
- Snow + Ice Management Implementation: Established snow management procedures using snow binders and mapping software, meeting winter service needs previously unmet
Landscape/Maintenance Technician
Upscale Lawncare and Property Maintenance Inc.
Cincinnati, OH
05.2014 - 08.2020
- Contributed to a positive team atmosphere through effective communication, collaboration, and willingness to learn new skills as needed
- Assisted in snow removal during winter months to ensure safe access to properties for both pedestrians and vehicles
- Collaborated with design teams to create beautiful landscapes that met client preferences and budget requirements
- Educated clients on best practices for ongoing care of their landscapes to promote long-term success and enjoyment
- Contributed to company growth by recommending additional services to clients based on their specific needs and goals for their landscape
- Improved overall landscape aesthetics with skilled application of seasonal color enhancements using flowers, foliage plants, or other decorative elements
- Consistently exceeded client expectations through detail-oriented workmanship in all aspects of landscape maintenance tasks
- Cut trees and shrubs to shape and maintain landscape
- Removed debris and waste from outdoor areas
- Utilized power tools and landscaping machines to maintain outdoor areas
- Maintained gardening tools by replacing blades and fluids
- Prepared soil for planting and sowing
- Installed stonework according to landscape design plan and client specifications
Grocery Clerk/Frozen Food and Dairy Manager
Remke Markets
Independence, KY
05.2007 - 05.2014
- Monitored inventory levels and reported damaged stock in company system
- Kept stock fresh and attractive by consistently rotating items during restocking
- Updated signage and merchandise tags with new promotional prices
- Assisted customers with locating products and answering their inquiries
- Assisted in training new employees on store procedures and policies
- Offered suggestions for improving store operations based on customer feedback
- Ensured proper signage was displayed throughout store for promotions and sales
- Implemented promotional pricing changes as directed by management
- Built rapport with customers to promote customer service and maintain store standards
- Participated in weekly store meetings to discuss sales goals and strategies
- Stocked shelves, coolers, and freezers with fresh merchandise
- Recommended grocery items to customers to foster loyalty and satisfaction
- Rotated perishable items to minimize waste and maintain product quality
Education
Associate of Science - Criminal Justice
ITT Technical Institute
Norwood, OH06.2012
High School Diploma -
Oak Hills High School
Cincinnati, OHSkills
- Problem-Solving
- Customer retention
- Process Improvement
- Goal attainment
- Staff Development
- Customer Relationship Management
- Procedure Development
- Social Media Marketing
- Customer service
- Operations Management
- Team Leadership
Affiliations
- NALP - National Association of Landscape Professionals
- SIMA - Snow and Ice Management Association
Certification
- LMN Academy Certification Program, 06/2009
Completed a comprehensive 5-day in-person training program focused on rigorous data analysis, policy and procedure development, and CRM software operation, with specialized training in analytics, job costing, reporting, and invoicing
- LMN Snow Days Certification 8/2024
Completed an intensive two-day, in-person training on the effective use and implementation of CRM systems for snow and ice management operations
- Certified Snow Professional (CSP) designation from SIMA (Snow and Ice Management Association) 9/2024
Completed advanced certification in Snow and Ice Management, with in-depth knowledge of industry-standard best practices, safety protocols, and operational procedures
Timeline
Landscape/Snow + Ice Operations Manager
Upscale Lawncare and Property Maintenance
08.2022 - Current
Landscape/Maintenance Technician
Upscale Lawncare and Property Maintenance Inc.
05.2014 - 08.2020
Grocery Clerk/Frozen Food and Dairy Manager
Remke Markets
05.2007 - 05.2014
- LMN Academy Certification Program, 06/2009
Completed a comprehensive 5-day in-person training program focused on rigorous data analysis, policy and procedure development, and CRM software operation, with specialized training in analytics, job costing, reporting, and invoicing
- LMN Snow Days Certification 8/2024
Completed an intensive two-day, in-person training on the effective use and implementation of CRM systems for snow and ice management operations
- Certified Snow Professional (CSP) designation from SIMA (Snow and Ice Management Association) 9/2024
Completed advanced certification in Snow and Ice Management, with in-depth knowledge of industry-standard best practices, safety protocols, and operational procedures
Associate of Science - Criminal Justice
ITT Technical Institute
High School Diploma -
Oak Hills High School
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