Ryan Mino
Allendale,NJ
Summary
Driven and hardworking individual with a good intuition for communication. Excelled at the current position and also exceed company bi-yearly KPI's. This has led to personal client relationships to be the source clients communicate with. Upsell product to new customers and deal with potential clients. With exceptional service provided have been also brought in to train new employees. This is to ensure the same level of communication throughout the department.
Overview
11
11
years of professional experience
Work History
Senior Client Relations Specialist
Printivity
Rutherford, NJ
04.2018 - Current
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Communicated with customers to assess and address individual needs, providing timely and quality support via email and phone systems.
- Reviewed order data to verify transactions and shipping dates.
- Forged and nurtured impactful relationships with customers to cultivate loyalty.
- Logged call information and solutions provided into internal database.
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Optimized customer support by establishing collaborative service environment.
- Educated customers about billing, payment processing and support policies and procedures.
- Delivered excellent customer service, resulting in consistent 90% customer satisfaction rating.
- Devised workaround solutions for order-related issues, resulting in overall satisfaction and experience.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Investigated and resolved customer inquiries and complaints quickly.
- Facilitated high value orders and completed accurate to meet aggressive deadlines.
- Trained new personnel regarding company operations, policies and services.
- Maintained up-to-date knowledge of product and service changes.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Assistant Instructor
Institute Of Audio Research
New York, NY
10.2013 - 11.2017
- Recorded grades for coursework and tests in online reporting system.
- Assisted and mentored students in groups of up to 15 by reviewing lesson teachings and find specific student needs.
- Adhered to predetermined behavior and academic plans and collaborated on adjustments.
- Organized and guided skills practice, research and memorization tasks for students.
- Assessed student assignments to check quality and completeness before submission for grading.
- Provided support during classes, group lessons and classroom activities.
- Delivered curriculum in both one-on-one lessons and group learning environments.
- Scheduled 20 hours per week to provide academic support and tutoring to struggling students, resulting in optimal.
- Fostered student curiosity and interest through creative hands-on activities.
Education
Technical Degree - Audio Engineering
Institute of Audio Research
New York, NY08.2013
High School Diploma -
Northern Highlands Regional High School
Allendale, NJ06.2010
Skills
- Data Entry and Maintenance
- Understanding Customer Needs
- Upselling Products and Services
- Customer Data Confidentiality
- Calm and Professional Under Pressure
- Customer Account Management
- De-escalation Techniques
- Building Customer Trust and Loyalty
- Responding to Difficult Customers
- Issue and Complaint Resolution
- Upbeat and Positive Personality
- Establishing and Maintaining Customer Relationships
Accomplishments
- Documented and resolved order and account issues which led to 5 star results.
- Achieved higher results in new hire proficiency through effectively helping with training development.
Timeline
Senior Client Relations Specialist
Printivity
04.2018 - Current
Assistant Instructor
Institute Of Audio Research
10.2013 - 11.2017
Technical Degree - Audio Engineering
Institute of Audio Research
High School Diploma -
Northern Highlands Regional High School
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