Ryan Minser
Park City
Summary
Seasoned Operations Manager with background in streamlining business processes to improve efficiency and profitability. Skilled at managing teams, reducing operational costs, and implementing strategic business plans. Strengths include leadership, problem-solving skills, and ability to make impactful decisions that drive company growth.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Operations Manager
PROTRANS TRANSPORTATION
Park City
11.2022 - Current
- Company Overview: ProTrans is a leader in affordable transportation based in Park City, UT.
- Created guest reservations
- Managed email correspondence with guests to include answering questions and managing reservations and accounts
- Monitored customer airline arrivals and departures and update when applicable
- Worked with drivers for assignments and dispatch
- ProTrans is a leader in affordable transportation based in Park City, UT.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
Recreation and Security Manager
WALDORF ASTORIA
Park City
10.2020 - 09.2022
- Company Overview: Waldorf Astoria is a world-class luxury hotel and resort brand of Hilton Worldwide.
- Improved annual corporate safety and security review by 50% over the course of 12 months
- Implemented Morse Watchmans-KeyWatcher system for all hotel associates
- Rebuilt lock and key system using Salto
- Restarted and maintained company compliance of Hilton's Safe Hands program by re-implementing monthly trainings, certifications and inspections
- Oversaw all internal and guest related security investigations
- Rolled out Omnigo iTrak software to improve efficiency of tracking of hotel incidents
- Waldorf Astoria is a world-class luxury hotel and resort brand of Hilton Worldwide.
Recreation Manager
WALDORF ASTORIA
Park City
12.2015 - 10.2020
- Company Overview: Waldorf Astoria is a world-class luxury hotel and resort brand of Hilton Worldwide.
- Restructured Recreation Department and managed all operational and financial aspects including a renovation of the ski room
- Recruited, hired and managed 15 ski valet attendants each season to service over 250 guests per day during peak season
- Retained multiple repeat seasonal J1 Visa students over three years during winter and summer seasons
- Managed the food and beverage operation of 150-seat capacity pool deck during summer months, resulting in sales 150% over budget
- Off-season duties included managing three-meal fine dining restaurant, housekeeping and guest services
- Waldorf Astoria is a world-class luxury hotel and resort brand of Hilton Worldwide.
Security Manager
MONTAGE HOTELS & RESORTS
Park City
10.2010 - 11.2015
- Company Overview: Montage Hotels & Resorts is a luxury hospitality management company designed to serve the affluent and discerning traveler and homeowner.
- Oversaw all aspects of security, compliance and risk-averse strategies for 280-key luxury mountain-destination property
- Recruited, trained and managed staff of 12 associates on opening team, including two supervisors
- Maintained insurance guidelines for management of seven-vehicle Mercedes-Benz fleet
- Achieved 12% overall savings in Worker's Compensation claims through implementation of stricter compliance initiatives and training
- Chaired Safety Committee; communicated objectives to all associates through monthly meetings, attendance at departmental meetings and executive committee presentations
- Migrated to Ascom Communication System
- Scheduled and oversaw first-aid and CPR training for all associates to maintain compliance
- Programmed lock and key system by using SafLoc system
- Montage Hotels & Resorts is a luxury hospitality management company designed to serve the affluent and discerning traveler and homeowner.
Safety & Security Supervisor
THE RITZ-CARLTON
Los Angeles
12.2009 - 10.2010
- Company Overview: The Ritz-Carlton Hotel is a multinational luxury hotel chain comprised of 108 luxury hotels and resorts in 30 countries and territories.
- Opened urban downtown hotel in growing marketplace to include mixed use, luxury and retail components
- Assisted in managing over 30 security officers
- Managed OSHA compliance
- Assisted in quality assurance audit with local and regional teams
- The Ritz-Carlton Hotel is a multinational luxury hotel chain comprised of 108 luxury hotels and resorts in 30 countries and territories.
Safety & Security Supervisor
THE RITZ-CARLTON
Henderson
03.2007 - 12.2009
- Company Overview: The Ritz-Carlton Hotel is a multinational luxury hotel chain comprised of 108 luxury hotels and resorts in 30 countries and territories.
- Acted as hotel trainer for all new loss prevention officers
- Maintained inventory levels for security and first aid supplies
- Oversaw certifications and liability requirements for all associate equipment and vehicle usage
- The Ritz-Carlton Hotel is a multinational luxury hotel chain comprised of 108 luxury hotels and resorts in 30 countries and territories.
Education
Associate of Science -
Henry Ford Community College
Dearborn, MI05.2003
Skills
- Microsoft Suite
- Morse Watchmans - KeyWatcher
- Ascom
- SafLoc
- Salto
- MS Shift
- Agilisys Hospitality Solutions
- Omnigo
- Avero
- Problem solving
- Team building
- Operational efficiency
- Industrious
- Prioritizing
- Organization
- Project management
- Regulatory compliance
- Customer service
- Employee training
- Risk assessment
- Effective communication
Certification
- First Aid
- CPR
- ServSafe Food Handler Permit
- Sips and Tips Alcohol Certification
Timeline
Operations Manager
PROTRANS TRANSPORTATION
11.2022 - Current
Recreation and Security Manager
WALDORF ASTORIA
10.2020 - 09.2022
Recreation Manager
WALDORF ASTORIA
12.2015 - 10.2020
Security Manager
MONTAGE HOTELS & RESORTS
10.2010 - 11.2015
Safety & Security Supervisor
THE RITZ-CARLTON
12.2009 - 10.2010
Safety & Security Supervisor
THE RITZ-CARLTON
03.2007 - 12.2009
Associate of Science -
Henry Ford Community College