Ryan Moss
Summerville,SC
Summary
Seasoned Auto Detail Manager with a proven track record at Hendrick Automotive Group, enhancing vehicle aesthetics and customer satisfaction through expert detailing and chemical handling. Excelled in shop management and employee mentoring, significantly improving operational efficiency. Skilled in inventory control and staffing coordination, demonstrating a confident approach to leadership and project completion.
Overview
4
4
years of professional experience
Work History
Auto Detail Manager
Hendrick Automotive Group
North Charleston, SC
11.2022 - Current
- Collaborated with other departments within the organization to ensure successful completion of projects.
- Provided excellent customer service to ensure satisfaction with the job done.
- Ensured that all vehicles were properly detailed according to customer specifications.
- Implemented quality control measures to uphold company standards.
- Maintained inventory of supplies needed for detail services.
- Managed day-to-day operations of auto detailing shop, including scheduling and supervising staff.
- Assigned work and monitored performance of project personnel.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Inspected vehicles for any defects before and after detailing process.
- Taught team members how to properly wash, wax and vacuum vehicles.
- Researched new products and services available in the market to improve quality of work performed.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Performed regular maintenance checks on equipment used in the shop.
- Trained and mentored new employees on proper use of tools and chemicals used in detailing process.
- Reviewed completed work to verify consistency, quality, and conformance.
Detail Specialist
Premier Toyota
Amherst, OH
03.2021 - 08.2022
- Polished vehicle exteriors to remove scratches and swirl marks, restoring shine.
- Reviewed existing processes for accuracy, completeness, and conformance with requirements.
- Managed inventory of cleaning supplies and equipment, ensuring availability for tasks.
- Ensured compliance with safety regulations while performing inspections.
- Waxed exterior of vehicles, removed compound with soft cloth and buffed to brilliant shine.
- Assisted in training new detailers on techniques and company procedures.
- Conducted thorough interior and exterior cleaning and detailing of vehicles to enhance appearance.
- Performed clay bar treatments to remove impurities from vehicle exteriors.
- Cleaned and polished vehicle windows.
- Removed minor flaws in refinish using sanding and buffing.
Education
Associate of Arts - Business
Trident Technical College
Charleston, SC08-2024
Skills
- Expertise in detailing
- Chemical handling
- Task delegation
- Efficiency improvement
- Upselling services
- Detailing techniques
- Shop management
- Inventory control
- Software knowledge
- Staffing coordination
- Employee Training and mentoring
Timeline
Auto Detail Manager
Hendrick Automotive Group
11.2022 - Current
Detail Specialist
Premier Toyota
03.2021 - 08.2022
Associate of Arts - Business
Trident Technical College
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