Ryan Mullen
Great Falls,MT
Summary
Proven leader with a track record of enhancing customer relationships and streamlining operations at Copper State Bolt & Nut Co. Expert in CRM and adept at team leadership, consistently driving improvements in quality assurance and staff motivation. Achieved significant reductions in order discrepancies through meticulous quality control procedures.
Overview
7
7
years of professional experience
Work History
Will Call Manager
Copper State Bolt & Nut Co.
07.2022 - 06.2024
- Enhanced customer relationships by promptly addressing inquiries and resolving issues.
- Managed in store operation's and sales
- Helped with warehouse inventory, unloading trucks, and vendor relationships.
- Used construction and industrial based product knowledge to provide the customer with the most accurate application.
Night Warehouse Supervisor
Pepsi Of Great Falls
05.2020 - 06.2022
- Conducted regular performance reviews for staff members, identifying areas for improvement and providing constructive feedback.
- Implemented quality control procedures for incoming shipments, reducing instances of damaged goods or incorrect orders received from suppliers.
- Facilitated weekly team meetings to discuss progress towards goals, address concerns or challenges, and recognize outstanding individual contributions to the team''s success.
- Coordinated with day shift supervisors on transitional tasks at shift changeovers to minimize disruptions in workflow continuity.
Prep Cook
P Gibsons Sport Bar
08.2019 - 05.2020
- Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Line Cook
MT Pints
03.2018 - 03.2019
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
Night Stocker
Walmart
08.2017 - 02.2018
- Collaborated with coworkers to complete nightly stocking tasks efficiently and effectively.
- Unloaded arriving product stock and moved to store display areas.
- Reduced stock damage by carefully handling and transporting merchandise from storage to sales floor.
- Contributed to a safe working environment by adhering to safety regulations during overnight shifts.
Education
High School Diploma -
Great Falls High School
Great Falls, MT06.2017
Skills
- CRM Knowledge
- Script Development
- Timekeeping abilities
- Coaching and Mentoring
- Staff Motivation
- Quality Assurance
- Document Management
- Teamwork and Collaboration
- Customer Service
- Team Leadership
- Problem Resolution
- Professional and Courteous
Additional Information
I am a young hard working and persistent man with experience in several fields of service. I've excelled in the restaurant industry, retail, sales, and warehouse industry. I am loyal and dedicated to my employer with a thirst of knowledge on how to make the business more efficient and enjoyable for the customers and the staff. There isn't anything I cant learn with the proper tools and guidance given to do so. I am always looking for new opportunities to move up in the company, and to better myself and the team around me. As long as the companies efforts are reciprocated, I will give you my blood, sweat and tears!
Timeline
Will Call Manager
Copper State Bolt & Nut Co.
07.2022 - 06.2024
Night Warehouse Supervisor
Pepsi Of Great Falls
05.2020 - 06.2022
Prep Cook
P Gibsons Sport Bar
08.2019 - 05.2020
Line Cook
MT Pints
03.2018 - 03.2019
Night Stocker
Walmart
08.2017 - 02.2018
High School Diploma -
Great Falls High School
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