Lauren Mohler
Great Falls,MT
Summary
Results-driven Supervisor with expertise in customer service and employee management. Proven track record in enhancing team performance and delivering outstanding customer experiences. Strong multitasking and time management skills drive operational efficiency and team success. Committed to advancing within the organization and optimizing all operational aspects.
Overview
2
2
years of professional experience
Work History
Delta Airlines Supervisor
Unifi
Great Falls, MT
01.2023 - Current
- Assisted customers with inquiries to enhance service experience.
- Supervised staff in ground handling services, covering baggage loading and unloading.
- Conducted thorough investigations of aircraft incidents on airport premises.
- Maintained records of aircraft arrivals, departures, fuel consumption, and maintenance activities.
- Scheduled personnel shifts based on workload forecasts to ensure optimal coverage.
- Organized meetings to resolve airport operations issues and coordinate solutions among departments.
- Monitored employee productivity to identify areas for improvement.
- Ensured compliance with safety regulations through training sessions for all staff members.
Youth Gymnastics Coach
Rock n Chalk Gymnastics
Great Falls, MT
05.2025 - Current
- Instructed athletes aged 18 months to 8 years on techniques and safety measures.
- Planned customized workouts to enhance strength, agility, and endurance.
- Implemented drills to improve strength, flexibility, coordination, and balance.
- Modified instruction based on participants' age groups and skill levels.
- Coordinated practice sessions and competitions to support student growth.
- Communicated progress updates regularly to parents for transparency.
- Collaborated with coaches to develop strategies for upcoming competitions.
Walt Disney World
Disney College Program
Orlando, FL
01.2023 - 01.2024
- Resolved customer complaints promptly, enhancing overall satisfaction through knowledgeable service.
- Provided support and guidance to colleagues, fostering a collaborative work environment.
- Prioritized tasks effectively to achieve service goals efficiently.
- Identified customer needs quickly to ensure timely assistance.
- Collaborated with diverse coworkers to address product-related issues and accomplish objectives.
- Ensured safety protocols while delivering exceptional customer service to guests.
- Performed cashier duties accurately, managing sales transactions and financial operations.
Education
High School Diploma -
CM Russell
Great Falls, MT05-2022
Skills
- Customer service
- Operational management
- Staff training
- Conflict resolution
- Team leadership
- Multitasking and adaptability
- Team collaboration
- Time management
- Planning
- Verbal communication
Timeline
Youth Gymnastics Coach
Rock n Chalk Gymnastics
05.2025 - Current
Delta Airlines Supervisor
Unifi
01.2023 - Current
Walt Disney World
Disney College Program
01.2023 - 01.2024
High School Diploma -
CM Russell
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