Ryan Murphy
Fort Myers,FL
Summary
Dynamic manager with a proven track record in customer service, team leadership, and operational efficiency. Committed to enhancing client/customer experiences and implementing impactful operational improvements for any business.
Overview
4
4
years of professional experience
Work History
Manager
Prado Stadium 12 Theaters
Bonita Springs, Florida
11.2025 - Current
- Supervised daily operations of the theater, ensuring smooth functionality.
- Implemented operational improvements to enhance guest experiences at the venue.
- Monitored staff performance and addressed issues.
- Trained new employees on customer service and operational procedures.
- Resolved customer inquiries and complaints effectively, fostering positive relationships.
- Coordinated inventory management, maintaining adequate stock levels of supplies.
- Conducted routine inspections of facilities to ensure safety and cleanliness standards.
- Collaborated with marketing team to promote upcoming events and screenings.
- Provided leadership during times of organizational change or crisis situations.
Server
BlueMoon Pizza
Fort Myers, Florida
05.2025 - 05.2026
- Delivered outstanding customer service in a fast-paced dining environment, enhancing guest experiences.
- Addressed customer complaints promptly, fostering satisfaction and loyalty.
- Managed food and beverage orders accurately and efficiently.
- Ensured cleanliness and organization of dining area and kitchen, contributing to efficient operations.
- Collaborated with kitchen staff to ensure timely food preparation.
- Assisted in training new servers on menu items and service protocols.
- Handled cash transactions and processed payments using POS system.
Cashier
Publix
Fort Myers, FL
07.2022 - 05.2025
- Processed customer transactions accurately and efficiently at the checkout.
- Handled cash, credit, and gift card payments securely and responsibly.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Assisted customers with inquiries, providing friendly and knowledgeable service.
- Resolved customer complaints professionally in accordance with company policy.
- Maintained clean and organized workstations to enhance customer experience.
Education
Associate of Arts - Health Sciences
Florida Gulf Coast University
Fort Myers, FL08-2027
Skills
- Project management
- Operational improvements
- Supply chain coordination
- Operational safety oversight
- Dispute resolution
- Team collaboration
- Customer service
Timeline
Manager
Prado Stadium 12 Theaters
11.2025 - Current
Server
BlueMoon Pizza
05.2025 - 05.2026
Cashier
Publix
07.2022 - 05.2025
Associate of Arts - Health Sciences
Florida Gulf Coast University