Hi, I’m
Ryan Mussatto
Bloomingdale,IL
Summary
Experienced system administrator with a demonstrated history of work in the DoD, health and financial industries. Skilled in Microsoft SharePoint, Teams, Power Automate, PowerApps, DocuSign Administration, Desktop Support and End User Services. Along with Technical Support management and team collaboration skillsets.
Overview
14
years of professional experience
2
Certification
6
years of post-secondary education
Work History
Credit Union 1
SharePoint Administrator & DocuSign ESignature Administrator Specialist
02.2019 - 10.2023
Job overview
- Migrated SharePoint site collections from on-prem to SharePoint Online
- Automated business processes through Microsoft Power Automate
- Created department help desks and task managers using SharePoint lists and creating Power Apps
- Managed Projects and Tasks through Asana
- Instructed team members on business processes using SharePoint
- Managed teams and connected apps in Microsoft Teams
- Setup forms using Word, Adobe, Zoho Forms and Microsoft Forms
- Created templates and setup integrations in DocuSign to automate procedures and increase interdepartmental efficiency
- Worked with staff to develop and implement procedures to prevent data loss and maximize system availability
- Conducted tests to identify issues and make necessary modifications
- Coordinated with project management on database development timelines
- Set up and controlled user access levels across databases to protect important data
- Modified databases to meet needs and goals determined during planning process
- Set up and controlled user profiles and access levels for each database segment to protect important data
- Tested programs and databases to identify issues and make necessary modifications
- Determined database structural requirements, working with business stakeholders to identify optimal database specifications
ATI Physical Therapy
Technical Analyst
10.2017 - 01.2019
Job overview
- Supported over 750 physical therapy clinics nation wide helping therapist with daily issues connecting to network, email or remote servers
- Manage tickets through Service Now
- Administer user accounts in Active Directory
- Help users in working remotely connecting to workstations and servers from Windows and Mac Operating Systems
- Implement updates for systems and instruct users in new processes
- Administer phone systems through Windstream portal
- Helped resolve printing issues for users with Xerox and Ricoh
- Diagnosed software issues and applied troubleshooting techniques to resolve problems
eDOT Solutions
Help Desk Technician
11.2016 - 09.2017
Job overview
- Work with hundreds of different clients in helping users with every day issues
- Including Microsoft Office and Microsoft 365
- Manage tickets through Connect Wise
- Administered user accounts in Active Directory, Exchange, and AppRiver
- Learned about new systems and resolve issues efficiently on daily basis
- Administer phone systems in Evolve Ossmosis
- Helped resolve printing issues for users with HP, Konika, Canon and Ricoh printers
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks remotely
Marine Corps Recruiting
Data Network Specialist/Tactical Web Developer
01.2010 - 01.2015
Job overview
- Work daily tickets getting Marines access to sections within SharePoint.
- Adapted to new environments and maintained SharePoint services using SQL Server to run backups and vSphere 5.0 for virtualization.
- Coordinated with other Marines to set up VLANs and obtained IP addresses for servers and client machines.
- Built Microsoft Server 2008 R2, Exchange and SharePoint servers, tract error logs, identified errors,researched and implemented solutions.
- Completed purchase orders for new servers, laptops and storage media.
- Sustained network security through updates and patches weekly.
- Proficient in Windows operating systems 98-8.1, Server 2003- 2012R2, DNS, Active Directory, TCP/IP, Exchange 2003, 2010, Systems Manager, DHCP, WSUS, Print Server, ESX 3.0-5.0, VMware VCenter server, VSphere, SharePoint (2003/2007/2010)
- Quickly and efficiently determined network connectivity issues and repaired them.
- Lead several Marines in ensuring proper training as well as on job experience to ensure all incoming and outgoing Marines had their accounts created and removed respectively.
- Worked with other supervisors to maintain accountability of all devices: laptops, servers, blackberry phones, hard drives classified/unclassified.
- Coordinated with leaders to help plan and organize training operations, including movement of equipment globally in order to achieve mission success.
- Sustained network security through updates and patches weekly.
- Assisted in setting up satellite communications in field environment.
Education
College of DuPageGlen Ellyn, IL
Associate of Arts from Liberal Arts And General Studies
06.2025
International Sports Science AssociationCarpinteria, CA
Certified Personal Trainer - (ISSA) International Sports Sciences Association from Personal Training
07.2021 - 07.2023
Downers Grove NorthDowners Grove, IL
High School Diploma
08.2005 - 05.2009
Skills
- Intranet Planning
- SharePoint Architecture
- End-User Training
- Content Migration
- Project Management
- System Monitoring
- Workflow Automation
- Taxonomy Design
- Team Collaboration
- Search Configuration
- Site Collection Management
- Metadata Management
- Systems Administration
- Process Automation
Accomplishments
- Received Certificate of Commendation for exceptional performance of duty while serving as tactical web developer in support of Marine Corps operations.
- Collaborated with team of 5 in the development of SharePoint redesign for a credit union of 400+ employees.
- Integrated 3rd party systems with DocuSign and M365 applications.
- Finished in top 5% of SharePoint Skill Assessment on LinkedIn
- Automated processes throughout multiple departments using Microsoft Power Automate
Certification
- Power Automate - Complete Guide to Microsoft Power Automate - 10 hrs
- LinkedIn Learning Human Skills for Managers Professional - 5.5 hrs
Timeline
International Sports Science Association
Certified Personal Trainer - (ISSA) International Sports Sciences Association from Personal Training
07.2021 - 07.2023
SharePoint Administrator & DocuSign ESignature Administrator Specialist
Credit Union 1
02.2019 - 10.2023
Technical Analyst
ATI Physical Therapy
10.2017 - 01.2019
Help Desk Technician
eDOT Solutions
11.2016 - 09.2017
Data Network Specialist/Tactical Web Developer
Marine Corps Recruiting
01.2010 - 01.2015
Downers Grove North
High School Diploma
08.2005 - 05.2009
College of DuPage
Associate of Arts from Liberal Arts And General Studies
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