Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Additional Information
Timeline
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Arleyne Cogswell

Forest Grove,OR

Summary

Highly motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Skilled in communication, problem-solving, and time management, which enables successful project execution. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

6
6
years of professional experience

Work History

ROW Permit Specialist/SharePoint Administrator

Double Eagle
03.2024 - Current
  • Tracked progress on pending permit applications using database software systems.
  • Developed right-of-way applications, including Traffic Control Plans and Site Plans.
  • Updated SharePoint with current contact and company information.
  • Achieved cost savings by creating functional solutions to various problems.
  • Collaborated with team members to meet project objectives and deadlines.
  • Prioritized tasks to enhance efficiency in accomplishing goals.
  • Maintained databases with up-to-date information.
  • Fostered productive team environments to improve overall workplace effectiveness.
  • Spoke with representatives of jurisdictions

Shift Lead Manager

Dutch Brothers Coffee
06.2020 - Current
  • Completed store opening and closing procedures and balanced tills
  • Trained and mentored new employees to maximize team performance
  • Responded to and resolved customer questions and concerns
  • Keep employees operating productively and working on tasks to meet business and customer needs
  • Delegated daily tasks and responsibilities
  • Demonstrated strong leadership skills when managing a crew of 2-8 people
  • Kept the team environment positive and productive during stressful situations.
  • Trained new employees on procedures, policies, and job functions.
  • Ensured proper stock levels were maintained throughout the shift.
  • Addressed any issues or concerns raised by staff during shifts.
  • Managed daily shift operations, including scheduling and assigning team members to specific tasks.
  • Adhered to all health and safety guidelines while managing the shift.
  • Monitored performance of staff to ensure quality standards were met.
  • Assisted in the development of short-term goals for each shift.
  • Ensured compliance with all safety regulations during shifts.
  • Developed strategies to improve operational efficiency and productivity.
  • Provided feedback to team members on their performance levels.
  • Inspected equipment before use to ensure it was functioning properly.
  • Enforced company policies and procedures in a consistent manner.
  • Coordinated shift workers for inventory receiving, auditing and restocking.
  • Kept up-to-date with changes in industry regulations and best practices.
  • Reinforced rules to promote superior employee performance.
  • Taught staff upselling techniques to meet revenue targets.
  • Coordinated activities between different departments when necessary.
  • Conducted regular meetings with staff to discuss progress towards goals.
  • Analyzed operational data to identify areas for improvement.
  • Maintained accurate records of employee attendance and payroll data.
  • Organized workflow by studying production schedules and estimating worker hour requirements.
  • Helped employees accomplish tasks during peak periods.
  • Coached employees on interactions with customers to drive exceptional service.
  • Directed and led employees and team members on effective operations, methods and procedures.
  • Upheld company standards and compliance requirements for operations.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Managed schedules, accepted time off requests and maintained coverage for shifts.
  • Enhanced operations and boosted productivity through employee training, coaching and assignments.
  • Assigned tasks to employees and monitored productivity, performance and task completion.
  • Conferred with management and subordinates to resolve problems or complaints.
  • Observed and monitored utilization of equipment.
  • Recommended opportunities for growth and advancement to motivate employees.
  • Prepared operations data to produce comprehensive reports to management.
  • Planned and developed new operation processes to innovate and stay competitive.
  • Determined budgets, production goals and rates based on company policies and requirements.

Assistant Manager

Dutch Bros
03.2023 - 02.2024
  • Managed technical issues with Ipads and other machines
  • Managed scheduling
  • Handle employee conflicts and found resolutions
  • Managed tills and deposits
  • Dealt with customer conflicts
  • Performed ordering product and loading product in stand
  • Delegated work meetings.

Receptionist

South Hillsboro Family Dentistry
09.2023 - 03.2023
  • Checked patients in and out of appointments
  • Provided help with dental insurance billing
  • Called patients to make appointments and to deliver information
  • Completed goals throughout the day
  • Assisted the Dentist with information on the patient.

Employee

Mcdonalds
05.2019 - 01.2020
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas
  • Performed food preparation responsibilities to meet franchise standards for quantities, speed and packaging
  • Greeted customers promptly and took orders to keep the flow of traffic moving
  • Restocked workstations with supplies.

Education

Some College (No Degree) - Real Estate

McKissock
Penn, PA

Skills

Customer Care

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Accomplishments

  • Participated in a program called Viking House, where I took part in building a house.
  • My cheer team in high school went to state.
  • Became a shift lead at Dutch Bros.
  • Became an Assistant Manager at Dutch Bros.

Additional Information

I enjoy being a team player, making relationships, and completing goals with my work associates. At Dutch Bros, I built many relationships with my customers and coworkers. This helped me make connections and make the workplace more like a family. It is always amazing to even see a customer get excited or smile when you remember their order or get a follow-up on their life from the last time you saw them. At South Hillsboro Family Dentistry, I was able to become a team player in a different environment. I also learned how dental insurance works and how to set goals to complete tasks.

Timeline

ROW Permit Specialist/SharePoint Administrator

Double Eagle
03.2024 - Current

Receptionist

South Hillsboro Family Dentistry
09.2023 - 03.2023

Assistant Manager

Dutch Bros
03.2023 - 02.2024

Shift Lead Manager

Dutch Brothers Coffee
06.2020 - Current

Employee

Mcdonalds
05.2019 - 01.2020

Some College (No Degree) - Real Estate

McKissock

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Arleyne Cogswell