Arleyne Cogswell
Forest Grove,OR
Summary
Highly motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Skilled in communication, problem-solving, and time management, which enables successful project execution. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
ROW Permit Specialist/SharePoint Administrator
Double Eagle
03.2024 - Current
- Tracked progress on pending permit applications using database software systems.
- Developed right-of-way applications, including Traffic Control Plans and Site Plans.
- Updated SharePoint with current contact and company information.
- Achieved cost savings by creating functional solutions to various problems.
- Collaborated with team members to meet project objectives and deadlines.
- Prioritized tasks to enhance efficiency in accomplishing goals.
- Maintained databases with up-to-date information.
- Fostered productive team environments to improve overall workplace effectiveness.
- Spoke with representatives of jurisdictions
Shift Lead Manager
Dutch Brothers Coffee
06.2020 - Current
- Completed store opening and closing procedures and balanced tills
- Trained and mentored new employees to maximize team performance
- Responded to and resolved customer questions and concerns
- Keep employees operating productively and working on tasks to meet business and customer needs
- Delegated daily tasks and responsibilities
- Demonstrated strong leadership skills when managing a crew of 2-8 people
- Kept the team environment positive and productive during stressful situations.
- Trained new employees on procedures, policies, and job functions.
- Ensured proper stock levels were maintained throughout the shift.
- Addressed any issues or concerns raised by staff during shifts.
- Managed daily shift operations, including scheduling and assigning team members to specific tasks.
- Adhered to all health and safety guidelines while managing the shift.
- Monitored performance of staff to ensure quality standards were met.
- Assisted in the development of short-term goals for each shift.
- Ensured compliance with all safety regulations during shifts.
- Developed strategies to improve operational efficiency and productivity.
- Provided feedback to team members on their performance levels.
- Inspected equipment before use to ensure it was functioning properly.
- Enforced company policies and procedures in a consistent manner.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Kept up-to-date with changes in industry regulations and best practices.
- Reinforced rules to promote superior employee performance.
- Taught staff upselling techniques to meet revenue targets.
- Coordinated activities between different departments when necessary.
- Conducted regular meetings with staff to discuss progress towards goals.
- Analyzed operational data to identify areas for improvement.
- Maintained accurate records of employee attendance and payroll data.
- Organized workflow by studying production schedules and estimating worker hour requirements.
- Helped employees accomplish tasks during peak periods.
- Coached employees on interactions with customers to drive exceptional service.
- Directed and led employees and team members on effective operations, methods and procedures.
- Upheld company standards and compliance requirements for operations.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Managed schedules, accepted time off requests and maintained coverage for shifts.
- Enhanced operations and boosted productivity through employee training, coaching and assignments.
- Assigned tasks to employees and monitored productivity, performance and task completion.
- Conferred with management and subordinates to resolve problems or complaints.
- Observed and monitored utilization of equipment.
- Recommended opportunities for growth and advancement to motivate employees.
- Prepared operations data to produce comprehensive reports to management.
- Planned and developed new operation processes to innovate and stay competitive.
- Determined budgets, production goals and rates based on company policies and requirements.
Assistant Manager
Dutch Bros
03.2023 - 02.2024
- Managed technical issues with Ipads and other machines
- Managed scheduling
- Handle employee conflicts and found resolutions
- Managed tills and deposits
- Dealt with customer conflicts
- Performed ordering product and loading product in stand
- Delegated work meetings.
Receptionist
South Hillsboro Family Dentistry
09.2023 - 03.2023
- Checked patients in and out of appointments
- Provided help with dental insurance billing
- Called patients to make appointments and to deliver information
- Completed goals throughout the day
- Assisted the Dentist with information on the patient.
Employee
Mcdonalds
05.2019 - 01.2020
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas
- Performed food preparation responsibilities to meet franchise standards for quantities, speed and packaging
- Greeted customers promptly and took orders to keep the flow of traffic moving
- Restocked workstations with supplies.
Education
Some College (No Degree) - Real Estate
McKissock
Penn, PASkills
Customer Care
Team Contribution
Goal Attainment
Organized
Learn quickly
Give 100% in everything I do
Operations Management
Sales Strategies
Policy Enforcement
Employee Training
Rules Enforcement
Quality Assurance
Supply Ordering
Safety Compliance
Inventory Control
Staff Development
Equipment Troubleshooting
Team Development
Inventory Controls
Decision-Making
Delegating Work
Energetic and Enthusiastic
Training and Mentoring
Process Improvements
Policy Administration
Schedule Management
Cash Handling
Payment Processing
Relationship Building
Mentoring and Coaching
Handling Customer Complaints
Compliance Understanding
Shift Checklists
Punctual and Reliable
Hiring and Recruiting
Tech-Savvy
Documentation and Reporting
Opening and Closing Procedures
Staff Training and Onboarding
Interpersonal Skills
Data entry
Problem-solving abilities
Fee management
Verbal communication
Detail orientation
Excellent communication
Teamwork and collaboration
Accomplishments
- Participated in a program called Viking House, where I took part in building a house.
- My cheer team in high school went to state.
- Became a shift lead at Dutch Bros.
- Became an Assistant Manager at Dutch Bros.
Additional Information
I enjoy being a team player, making relationships, and completing goals with my work associates. At Dutch Bros, I built many relationships with my customers and coworkers. This helped me make connections and make the workplace more like a family. It is always amazing to even see a customer get excited or smile when you remember their order or get a follow-up on their life from the last time you saw them. At South Hillsboro Family Dentistry, I was able to become a team player in a different environment. I also learned how dental insurance works and how to set goals to complete tasks.
Timeline
ROW Permit Specialist/SharePoint Administrator
Double Eagle
03.2024 - Current
Receptionist
South Hillsboro Family Dentistry
09.2023 - 03.2023
Assistant Manager
Dutch Bros
03.2023 - 02.2024
Shift Lead Manager
Dutch Brothers Coffee
06.2020 - Current
Employee
Mcdonalds
05.2019 - 01.2020
Some College (No Degree) - Real Estate
McKissock