RYAN NIKOLE MCGREW
Summary
Experienced with managing patient registrations and maintaining accurate medical and dental records. Utilizes strong organizational skills to streamline administrative tasks efficiently. Knowledge of healthcare protocols and patient care processes to ensure smooth office operations.
Overview
6
6
years of professional experience
Work History
Registration Clerk
Urologic
Tupelo, MS
09.2025 - Current
- Welcome patients and visitors while providing a professional and supportive first impression
- Schedule appointments and coordinate patient arrivals to maintain efficient office flow
- Verify insurance coverage and run eligibility checks to ensure accurate billing
- Utilize Epic and Athena software for patient documentation, scheduling and insurance processing
- Perform detailed data entry with accuracy while maintaining confidentiality
- Maintain an organized front office environment and support daily operations
Office Administrative
Magnolia Family Dentistry
Aberdeen, MS
11.2021 - 09.2025
- Answers incoming calls politely, professionally and with a positive customer service attitude.
- Multitasks and prioritizes tasks using time-management skills.
- Understands the importance of protecting personal and confidential information.
- Ensure the waiting area is tidy and presentable.
- Verifying method of payment and collecting patient portions and co-pays prior to treatment.
- Check in patients according to protocol.
- Stock, manage, and keep waiting area and patient restroom clean throughout day.
- Gather and accurately record dental, medical, insurance, and HIPAA information from patients prior to treatment.
- See that records are stored securely and handled in compliance with HIPAA. Accurately scan patient information and other relevant records.
- Assists with greeting patients upon arrival, ensuring that they sign in to record their presence; checks patients in for dental services.
- Verifies if patient’s personal or insurance information has changed since the last visit.
- Schedules appointments accurately due to the type of treatment that needs to be done.
Customer Services Representative
Legion Claims
Remote
01.2020 - 01.2021
- Maintained customer records by updating account information.
- Documented customer interactions, comments, and complaints.
- Ensured customer satisfaction and provide professional customer support.
- Inputted insurance claims in the database system.
- Answered and directed phone calls to relevant staff members.
- Added individuals to the deployment roster.
- Created claims from clients.
Education
Dental Assistant -
Accelerated Academy
New Albany08.2026
Bachelor of Science - Educational Psychology
Mississippi State University
Starkville, MS05.2019
Associate of Arts - Elementary Education
Northwest Community College
12.2015
Skills
- Problem-solving
- Patient registration
- Payment processing
- HIPAA procedures
- Experience with EagleSoft
- Patient scheduling
Timeline
Registration Clerk
Urologic
09.2025 - Current
Office Administrative
Magnolia Family Dentistry
11.2021 - 09.2025
Customer Services Representative
Legion Claims
01.2020 - 01.2021
Dental Assistant -
Accelerated Academy
Bachelor of Science - Educational Psychology
Mississippi State University
Associate of Arts - Elementary Education
Northwest Community College