Summary
Overview
Work History
Education
Skills
References
References
Timeline
Generic

Ryan O. Featherson II

Charlotte

Summary

Dynamic logistics professional with proven expertise at Bonded Logistics in operational coordination and conflict resolution. Skilled in route optimization and data analysis, I excel at enhancing efficiency and ensuring timely service delivery. Committed to achieving operational goals while fostering strong client relationships and adapting to evolving challenges.

Overview

8
8
years of professional experience

Work History

DISPATCHER

Bonded Logistics
Charlotte
06.2022 - 02.2025
  • Analyzed and resolved customer inquiries regarding missed pick-ups, misplaced containers, and property damage.
  • Assigned loads to drivers based on designated routes and real-time locations.
  • Coordinated daily workflow to meet critical timelines consistently.
  • Communicated clear dispatch data to minimize errors and enhance accuracy.
  • Determined personnel and equipment needs, generating work orders for efficient dispatch.
  • Managed conflict resolutions between drivers and management effectively.
  • Monitored routes and locations to ensure timely services and accurate updates.
  • Reported driver performance issues to management for timely resolution.

Installation TECHNICIAN

AT&T
Charlotte
01.2020 - 01.2022
  • Adhered to quality and service standards to support operational goals.
  • Billed customers for repair work to collect payment.
  • Calibrated and tested equipment to locate circuit and component faults.
  • Conferred with customers to determine nature of problems or explain repairs.
  • Computed cost estimates for labor and materials.
  • Disassembled equipment to gain access to defects.
  • Maintained repair logs to document preventive and corrective maintenance.
  • Read and interpreted maintenance manuals and specifications to determine feasibility and method of repairing or replacing components.

Independent CONTRACTOR

Courier Express
Charlotte
01.2017 - 01.2019
  • Connect with product manufacturers and service vendors to order merchandise and facilitate fast delivery.
  • Use financial accounting and spreadsheet software to calculate revenue, sales and expenses.
  • Prioritize workflow and manage schedules to deliver completed projects under deadline.
  • Distribute and create brochures, pamphlets and signage to promote product or service.
  • Consider cost effectiveness, technical feasibility and acceptance to assess or propose sustainability initiatives.
  • Review financial statements, sales or activity reports, and other performance data to measure productivity.
  • Prepare and implement detailed budgets, managing daily expenses and maximizing profit.
  • Install protective bracing, padding and strapping to prevent shifting and damage to items being transported.
  • Receive oral instructions to determine work assignments and material and equipment needs.

Education

Associate In Science (A.S.) - General STUDIES

Central Piedmont Community College (CPCC)
Charlotte, NC
01.2015

High School DIPLOMA -

Western Guilford
Greensboro, NC
01.2013

Skills

  • Adaptability
  • Audit processes
  • Client interaction
  • Conflict resolution
  • Database management
  • Interpersonal skills
  • Route optimization
  • Customer communication
  • Time management
  • Data analysis
  • Operational coordination
  • Logistics planning
  • Problem solving

References

References available upon request

References

References available upon request.

Timeline

DISPATCHER

Bonded Logistics
06.2022 - 02.2025

Installation TECHNICIAN

AT&T
01.2020 - 01.2022

Independent CONTRACTOR

Courier Express
01.2017 - 01.2019

Associate In Science (A.S.) - General STUDIES

Central Piedmont Community College (CPCC)

High School DIPLOMA -

Western Guilford

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