Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ryan Palumbo

Normal,IL

Summary

Results-driven Sales Associate known for productivity and efficient task completion. Specialize in customer relationship management, product knowledge, and persuasive communication. Excel in active listening, problem-solving, and adaptability to meet diverse client needs and drive sales success.

Overview

3
3
years of professional experience

Work History

Sales Associate

Sbarro
Orland Park, IL
06.2022 - 08.2024
  • Recommended, selected and located merchandise based on customer desires.
  • Upsold additional items based on customer interests and needs.
  • Adhered to company initiatives and achieved established goals.
  • Processed transactions using a point-of-sale system.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Developed promotional strategies to increase sales volume.
  • Handled customer complaints in a professional manner.
  • Developed trusting relationships with customers by making personal connections.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
  • Tracked sales performance metrics to identify trends in market place.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Provided accurate information about products, prices and services.
  • Assessed customer needs to provide assistance and information on product features.
  • Handled returns and exchanges according to company policies.
  • Conducted product demonstrations to highlight features and benefits.
  • Used technology resources to assist customers in locating and selecting items.
  • Answered customer inquiries regarding product features, pricing, and availability.
  • Described merchandise and explained use, operation and care.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Ticketed, arranged and displayed merchandise to promote sales.

Crew Team Member

AMC Theatres
New Lenox, IL
05.2021 - 06.2022
  • Assembled and served meals according to specific guest requirements.
  • Stocked shelves and cases with new or transferred items.
  • Unloaded trucks of incoming merchandise in an organized fashion.
  • Operated cash register accurately and efficiently.
  • Maintained cleanliness of store by sweeping, mopping, and dusting surfaces.
  • Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
  • Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
  • Performed store opening and closing procedures as directed by management team.
  • Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
  • Upheld high standards of productivity and quality in operations.
  • Provided training and guidance to new team members.
  • Ensured that products are properly labeled before placing them on shelves.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Talked pleasantly with customers while taking orders and promoted positive image for business.

Education

Some College (No Degree) - Marketing

Illinois State University
Normal, IL

Skills

  • Upselling
  • Sales strategies
  • Customer service
  • Positive and professional
  • Promotional support
  • Outgoing personality
  • Excellent communication skills
  • Policy and procedure adherence

Languages

German
Limited
English
Native/ Bilingual

Timeline

Sales Associate

Sbarro
06.2022 - 08.2024

Crew Team Member

AMC Theatres
05.2021 - 06.2022

Some College (No Degree) - Marketing

Illinois State University

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Ryan Palumbo