Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ryan Paul

Put In Bay,OH

Summary

Dynamic leader with a proven track record at The Forge, enhancing operational efficiency and customer engagement. Spearheaded quality control and inventory management, achieving a significant decrease in waste. Excelled in training and mentoring, fostering a culture of excellence. Skilled in operations management and performance tracking, consistently delivering outstanding customer service and operational results.

Overview

5
5
years of professional experience

Work History

Assistant General Manager of Operations

The Forge
04.2022 - 11.2024
  • Collaborated with other department leaders to align organizational strategies for maximum impact on business growth.
  • Controlled inventory by creating Excel spreadsheets for food and beverage, resulting in [Number]% decrease in waste.
  • Enhanced customer satisfaction with timely resolutions of issues and effective communication strategies.
  • Implemented quality control measures that ensured consistently high product standards and customer satisfaction levels.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Bartender

Key West Theater
04.2021 - 04.2022
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Maintained impeccably clean, attractive and well-stocked bar area.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.

Jet Ski Tour Guide

Fury Watersports
08.2019 - 04.2021
  • Worked collaboratively with team members to develop innovative strategies for improving overall tour quality and visitor satisfaction.
  • Guided groups of up to 12 Jet skis on scheduled tours.
  • Built personal relationships with guests to promote positive experiences.
  • Stayed current on area history, culture, events, attractions by attending workshops, lectures, conferences regularly updating tour information accordingly.
  • Improved group safety by vigilantly monitoring tour participants and implementing strict adherence to safety guidelines.
  • Trained new hires ensuring they were well-prepared knowledgeable about their assigned tours before leading them independently.
  • Ensured timely departures and arrivals by strictly adhering to schedules while remaining flexible enough to accommodate unforeseen circumstances or special requests from guests.

Education

High School Diploma -

Lorain County Community College
Elyria, OH

Skills

  • Operational efficiency
  • Facilities management
  • Customer engagement
  • Training and mentoring
  • Staff training and development
  • Employee supervision
  • Operations management
  • Performance tracking

Timeline

Assistant General Manager of Operations

The Forge
04.2022 - 11.2024

Bartender

Key West Theater
04.2021 - 04.2022

Jet Ski Tour Guide

Fury Watersports
08.2019 - 04.2021

High School Diploma -

Lorain County Community College

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Ryan Paul