Ryan Pena
Harlingen,TX
Summary
Highly-motivated employee and college student with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Sales associate Paint department
Lowes home improvement store
St. Charles, Missouri
09.2022 - Current
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Demonstrated product features and benefits for customers' needs.
- Handled customer complaints in a professional manner.
- Upsold additional items based on customer interests and needs.
- Helped customers find specific products, answered questions and offered product advice.
- Answered incoming telephone calls to provide store, products and services information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
Game Master
Deadlock Escape
St. Charles, Missouri
10.2021 - 05.2023
- Monitored players' activity to ensure compliance with game rules and regulations.
- Analyzed customer feedback to improve user experience with games.
- Maintained positive working relationship with fellow staff and management.
- Devised and ran games with well-planned stories and targeted themes.
- Kept bathrooms attractive and professional by removing trash, wiping surfaces and replenishing pens and paper.
- Educated guests on company, game and safety rules.
Overnight Baker
H.E.B. Grocery store
Raymondville, Texas
05.2021 - 08.2021
- Maintained high standards of cleanliness in the bakery area.
- Monitored and adjusted baking temperatures to ensure quality products.
- Operated dough cutting and shaping equipment for consistent product sizing.
- Kept accurate records of baking times, temperatures, ingredients and other production data.
- Followed recipes precisely to produce a variety of breads, pastries, muffins, cakes and other baked goods.
- Prepared fillings and toppings for various types of pastries.
- Observed proper safety procedures while operating machinery and handling food products.
- Trained new staff on safe operation of ovens, mixers and other kitchen equipment.
- Ensured all finished products met established quality standards prior to packaging or sale.
- Stored raw materials properly in designated areas within the bakery department.
- Cleaned mixing bowls, utensils and work surfaces after each use.
- Sanitized all tools used during the baking process at regular intervals throughout shift.
- Organized finished products for display cases or delivery vehicles according to customer orders.
- Baked items according to set schedules including overnight shifts.
- Adhered strictly to health codes regarding food preparation and storage.
- Performed minor maintenance tasks such as cleaning ovens, replacing light bulbs.
- Packaged and labeled baked goods with accurate descriptions and ingredients.
Sales associate for camping and camouflage
Bass pro shops
St. Charles, Missouri
10.2020 - 04.2021
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Handled customer complaints in a professional manner.
- Maintained cleanliness of store environment including floors, windows, displays.
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked with fellow sales team members to achieve group targets.
- Received and displayed product shipments on store retail shelves upon delivery.
- Adhered to company initiatives and achieved established goals.
Golf Course Attendant
Harlingen country club
Harlingen, TX
08.2019 - 07.2020
- High school job, worked after track practice and school
- Opened and closed the cart barn upon open and closure of the golf course
- Assisted customers with carrying boxes to their vehicles.
- Cleaned and maintained store shelves and displays.
- Greeted customers upon entering the store and responded to inquiries promptly.
- Maintained a neat, organized work area throughout shift.
- Fostered positive relationships with customers through polite interactions.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Assisted customers in selecting the appropriate golf cart for their needs.
- Maintained cleanliness of all golf carts, including washing, vacuuming and polishing.
- Performed minor maintenance tasks such as replacing batteries and changing tires.
- Ensured that all safety rules were followed by guests during use of golf carts.
- Provided directions to customers on how to safely operate a golf cart.
- Monitored customer usage of golf carts and provided assistance when needed.
- Stocked inventory of supplies, such as gas cans, oil containers and cleaning materials.
- Inspected returned golf carts for damage or missing parts before returning them to stock.
- Assisted with loading, unloading heavy items onto, from the back of golf carts.
- Displayed excellent customer service skills while interacting with patrons.
- Provided periodic updates to management regarding operations at the facility.
- Worked closely with staff members in order to maintain efficient workflow.
- Maintained driving range by collecting and washing range balls and keeping area clean and organized.
- Prepared golf carts for use by stocking with towels, pencils and scorecards.
- Greeted guests with positive and engaging attitude to promote superior experiences.
- Assisted with staging and execution of tournaments and events.
- Staged and put away golf carts based on forecasted business and instructions from management team.
- Reported cart damage and maintenance needs to golf shop professionals.
- Checked and emptied trash receptacles at entrance to golf shop.
- Picked up golfers in parking lot, loaded clubs on carts and transported guests to range.
Bike repair man
Bicycle world
Harlingen, TX
06.2019 - 08.2019
- Summer job during the summer of 2019
- Inspected tires for damage and wear, measured tread depth, and rotated tires to ensure even wear.
- Repaired damaged tires using patching materials, sealants, and plugging tools.
- Provided customers with information regarding tire maintenance and safety practices.
- Assisted in maintaining a clean work area by sweeping floors, wiping down counters, and disposing of used parts correctly.
- Performed repairs and maintenance on all types of bicycles, including mountain bikes, road bikes, BMXs and cruisers.
- Inspected brakes, gears, frames and other components to identify problems or needed repairs.
- Installed new parts such as chains, tires and tubes.
- Replaced worn out parts such as brake pads, cables and spokes.
- Built custom wheels according to customer specifications.
- Worked closely with customers to address questions and inquiries.
- Documented bicycle work completed to record customer notes.
Kettle corn sells man
Mouth-Watering artisan treats
Harlingen, TX
03.2019 - 03.2019
- Seasonal job only for spring break at the RGV livestock show
- Sell kettle corn, open and close kettle corn stand, bag and stock kettle corn.
- Operated and monitored kettle to ensure proper temperatures for boiling, evaporating, condensing and other related processes.
- Performed daily preventative maintenance on kettles and other process equipment.
- Checked product quality throughout the production process to ensure compliance with company standards.
- Monitored the processing of materials in order to maintain a consistent flow rate into the kettle.
- Cleaned, sanitized, and maintained work areas before, during, and after each shift.
- Ensured all equipment was operating correctly prior to start-up of production cycles.
Education
Bachelor of Arts - Criminology And Criminal Justice
Lindenwood University
St. Charles, Missouri05-2024
Minor - Business Law
Lindenwood University
Saint Charles, MO05-2024
High School Diploma -
Harlingen High School
Harlingen, TX05-2020
Skills
- Upselling
- Promotional support
- Inventory Control
- Product Sales
- Time Management
- Merchandising understanding
- Flexible Schedule
- Excellent communication skills
- Reliable and punctual
- POS System Operation
- Professional Demeanor
- Verbal/written communication
- Problem-solving skills
- Teamwork and Collaboration
- Multi-tasking strength
- Listening Skills
- Positive and professional
- Reading comprehension skills
- Store Opening and Closing
- Exceptional customer service
Awards
- Hidalgo Country 4-H shotgun Sports Vice President 2017/2018
- Hidalgo Country 4-H shotgun Sports Vice President 2018/2019
- Hidalgo Country 4-H shotgun Sports Vice President 2019/2020
- State Marching Band Qualifier 11/2016
- All Valley Jazz Band 2016 2nd tenor
- AP science club member (2019-2020)
- Green Power USA racing club, driver/ mechanic (2019-2020)
- NSCA National championship D class orange course champion
- 2023 Collegiate NCSSAA Academic All American
- 2024 Collegiate ACUI/SCTP All American honorable mention
- 2024 member of the Collegiate national champion team for Lindenwood University shotgun team
Timeline
Sales associate Paint department
Lowes home improvement store
09.2022 - Current
Game Master
Deadlock Escape
10.2021 - 05.2023
Overnight Baker
H.E.B. Grocery store
05.2021 - 08.2021
Sales associate for camping and camouflage
Bass pro shops
10.2020 - 04.2021
Golf Course Attendant
Harlingen country club
08.2019 - 07.2020
Bike repair man
Bicycle world
06.2019 - 08.2019
Kettle corn sells man
Mouth-Watering artisan treats
03.2019 - 03.2019
Bachelor of Arts - Criminology And Criminal Justice
Lindenwood University
Minor - Business Law
Lindenwood University
High School Diploma -
Harlingen High School
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