Ryan Poer
Pompano Beach,FL
Summary
Professional Valet Attendant Supervisor with hands-on experience in managing parking operations and ensuring excellent customer service. Skilled in leading teams, coordinating logistics, and maintaining smooth and efficient workflow. Known for adaptability, reliability, and strong focus on achieving outstanding results through effective team collaboration. Proficient in problem-solving, handling high-pressure situations, and maintaining professional attitude in dynamic environments.
Overview
10
10
years of professional experience
Work History
Valet Attendant Supervisor
LAZ Parking
09.2023 - Current
- Established positive guest relationships through consistent delivery of excellent customer service.
- Welcomed arriving guests and explained car retrieval procedures.
- Managed high volume traffic during peak hours, efficiently directing cars to available parking spaces.
- Conducted pre-shift visual inspections of vehicles, noting any existing damage before taking possession from the guest.
- Ensured proper care of guest vehicles by adhering to strict driving guidelines and utilizing safety equipment when necessary.
Valet Manager
USA Parking System
07.2020 - 09.2023
- Trained new team members in proper valet procedures, ensuring consistent high-quality service.
- Handled customer complaints professionally, working towards swift resolution and maintaining client satisfaction.
- Enforced safety protocols among staff members to minimize accidents and damages to customer vehicles.
- Improved customer satisfaction by streamlining valet services and implementing effective communication strategies.
- Created a safe work environment by regularly reviewing safety procedures, conducting drills, and addressing any hazards promptly.
- Enhanced overall guest experience by greeting guests warmly upon arrival, assisting with luggage, and providing local information as needed.
- Worked closely with hotel management to coordinate special events requiring additional valet support.
Valet Parking Assistant Manager
USA Parking System
10.2014 - 07.2020
- Maintained a clean, organized, and professional working environment for both employees and guests alike.
- Boosted employee morale and productivity with regular performance evaluations and constructive feedback.
- Streamlined valet service efficiency by implementing new training protocols for staff members.
- Managed daily cash handling, ensuring accurate accounting of transactions and minimizing discrepancies.
- Improved customer satisfaction by effectively managing valet parking operations and addressing guest concerns promptly.
Infantryman (11B)
US Army National Guard
11.2017 - 06.2020
- Maintained high levels of personal accountability by meeting strict standards for grooming, uniform appearance, punctuality, and conduct at all times.
- Provided first aid and medical assistance to injured personnel during high-stress combat situations.
- Performed as fire team member during situational training exercises and infantry dismounted battle drills.
- Served as subject matter expert on infantry tactics, weaponry, and procedures within the unit, providing guidance when needed.
- Participated in community outreach programs to strengthen ties between military personnel and local residents.
- Cultivated a positive work environment by fostering camaraderie among soldiers through team-building activities and shared experiences.
Education
High School Diploma -
Pompano Beach High School
Pompano Beach, FL06-2009
Skills
- Team Leadership
- Parking Management
- Self Motivation
- Customer Service
- Attention to Detail
- Multitasking Abilities
Timeline
Valet Attendant Supervisor
LAZ Parking
09.2023 - Current
Valet Manager
USA Parking System
07.2020 - 09.2023
Infantryman (11B)
US Army National Guard
11.2017 - 06.2020
Valet Parking Assistant Manager
USA Parking System
10.2014 - 07.2020
High School Diploma -
Pompano Beach High School
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