Ryan Pratt

Managed security access control protocols for visitor and resident entry.

logged, stored and retrieved packages, for residents as front desk operations

Conducted fire watch and executed emergency drills effectively.

Toured both commercial and condominiums via company car, golf cart and on foot.

Maintained 100% success rate in rapid and accurate checkpoint scans.

Trained new personnel on front desk tasks.

Monitored cctv with a swift response time leading a 100% crime reduction during shift.

• Provided exemplary service
• Assisted in the training of new team members, ensuring consistent service quality.
• Logged and secured all guest property including, keys, financial checks, and receipts
• Parked over 70 vehicles daily during busy season.
• Established strong reliable rapport with over 200 residents and guests.
• Reduced wait times for guests with effective communication and coordination among valet team members.
• Keyholder position in charge of valet office security.
• Provided security for front desk during absences related to emergencies.

travel packages and expeditions sales

Scheduled guest upcoming arrivals with coordinated private transportation services.

Stored and tagged guest individual luggage

With accuracy and security.

Delivered guests luggage to hotel rooms independently 80 over guests daily during thanksgiving.

Executed effective conflict resolution with misunderstandings

Tailor recommended activities to current guest preferences ensuring a fun and pleasurable stay.

Set up and break down furniture and stage layouts for guest company conferences and committee events.

Worked in a team

• Maintained high satisfaction ratings by completing orders quickly and making good selections for customers with over 500 item order fulfilled during covid preparation
• Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
• Demonstrated speed and accuracy in order item selection.
• Consistently met deadlines and quality goals for accuracy and timeliness.
• Tracked substitutions and informed customers of changes.
• Verified each item matched order sheet's description.