BuilderTrend, Xactimate, Excel, Service Fusion
Ryan Presley
Summary
Dedicated multi-family construction and asset professional with a history of meeting company goals utilizing consistent and organized practices. Bringing 5 years of related experience, spending 4 out of 5 years in a leadership role. Versatile leader with a focus on industry market trends, building the right team for the job and procuring a new client base while maintaining and nurturing existing base. Seeking options that will bring a welcomed challenge and long term growth opportunities.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assistant Operations Manager
Guardian Construction
02.2022 - Current
- Worked directly with corporate management and oversaw a team of Account Managers and Project Managers.
- Played a pivotal role in the growth of a small satellite office to a thriving brick-and-mortar establishment with a large book of business based in the Atlanta multi family market.
- Attended industry trade shows to showcase the company achievements and to garner new relationships and nurture existing ones.
- Successfully managed and expanded the client, vendor and subcontractor network cultivating key relationships in the Atlanta market.
- Contributed to the training of new hires, ensuring their proficiency in market trends and industry standards.
- Provided weekly mentorship to Account Managers to improve budgeting and proposal efficiency and Project Managers to improve on-site safety, client relationship and budget managing efficiency.
- Streamlined operational processes by implementing new strategies and procedures, resulting in increased efficiency.
- Boosted team morale by recognizing outstanding achievements through awards or public recognition at staff meetings or industry vents.
- Oversaw logistics management for complex projects involving multiple stakeholders or tight deadlines.
- Coordinated with General Manager in different operational issues and promotional activities.
- Monitored key performance metrics to identify areas for improvement.
- Developed systems and procedures to improve operational quality and team efficiency.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Stayed up-to-date with industry trends and best practices to improve skills and organizational operations.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Implemented new technology to streamline processes and improve operations.
- Prepared annual budgets with controls to prevent overages.
Field Operations Manager
STAG Partners
11.2020 - 02.2022
- Directed service and construction based projects that include renovations, new construction, repairs, installation, preservation and maintenance for multi-family properties.
- Developed and estimated project timelines and budget in both Buildertrend and Service Fusion software.
- Managed $4 million operations budget and launched monthly communications processes to enable best practices implementation.
- Oversaw work of 5 direct reports
- Managed projects through, from estimating and pre-construction process to final punch walk.
- Adhered to industry practices, company standards and safety protocols in work. Kept sites compliant with OSHA, federal, state and local regulations to prevent unnecessary delays.
- Built loyal account base and long-term business relationships with large multi-family ownership accounts.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Managed construction schedules to achieve adequate project labor coverage.
- Reviewed project scope, required materials and labor pricing with Senior Management to develop competitive bids. Organized this review via Pre-Construction process designed to lay out job roadmap for Project Managers.
- Thoroughly reviewed material proposals and negotiated contracts. Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Established strong relationships with vendors and suppliers, negotiating favorable contracts to reduce operational expenses.
- Managed large-scale projects from inception to completion, consistently meeting deadlines and staying within budget constraints.
- Mentored junior staff members through coaching sessions and performance evaluations, promoting professional growth within the team.
- Implemented quality control measures to minimize errors during project execution, resulting in fewer customer complaints and higher satisfaction rates.
- Maintained open lines of communication between upper management and field personnel, facilitating smooth information flow throughout the organization.
- Led recruitment efforts for new hires within the field operations department, selecting top-quality candidates who contributed significantly to team success. Assisted in hiring and training of team members.
- Evaluated and revamped existing workflows within the field operations department, resulting in increased productivity and more efficient use of resources.
- Met with senior management to determine needs and develop roadmaps.
Inside Project Manager and Estimator
Servpro Industries
06.2016 - 11.2020
- Created and revised over 10 emergency service estimates at a time using Xactimate estimating software for homeowners, business owners, and their insurance providers.
- Support sound communication of home or business emergency service process to clients and act as advocate for client's needs to their insurance provider.
- Operated as single point of contact through job life cycle in order to provide satisfying customer service to distressed clients.
- Developed budgets, scope of work and guidelines for outside staff to adhere to.
- Coordinated presentations for customers and project members to detail project scope, progress and results.
- Regularly adjusted and rearranged tasks based on needs of business using adept time management and communication skills.
- Train and mentor new employees in franchise operations.
- Maintain healthy and lasting relationships with clients and insurance adjusters alike, building up client base for my franchise.
- Oversaw onboarding and mentorship, planned and executed meetings and developed project documentation.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Gathered requirements for ongoing projects and organized details for management use.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
IT & Developer Assistant
Manufacturing Resources International
10.2012 - 06.2016
- Aided in installing networks, building intricate displays. Oversaw quality assurance by testing functionality of products based on established standard operating procedures
- Developed Gantt Charts and aided in meeting milestones after project scope developed to increase client satisfaction and more efficient project management lifecycle.
- Researched current and upcoming technologies to better assist technicians and developers in their day-to-day tasks.
- Troubleshoot technical difficulties and developed solutions.
- Reported production malfunctions to managers and production supervisors.
- Cooperated with engineering, manufacturing and corporate accounting to verify adherence to quality standards.
- Performed tests of functionality, security and performance of different workstations and devices.
- Processed over 20 support requests weekly for technical assistance on wide range of issues related to proprietary software
Education
Associate of Business Administration - Business Administration
University of The People
Pasadena, CA12.2018
CISCO Certificate - IT Systems
Lanier Technical College
Cumming, GA06.2013
Skills
- Mentor/Leadership
- Business Forecasting
- Timeline management
- Work with Intention
- Excellent problem-solving skills
- Process Improvements
- Software Utilization
- Vendor contracts and relationships
- Customer needs assessment
- Cost estimation and budgeting
- Strategic planning and review
- Goal Setting
References
References available upon request.
Software
Certification
- IICRC Certification of Qualified Water Damage Restoration Professional
- Xactimate Certification Level 1
- OSHA 30 Construction Safety Certification
- Builder Trend Project Management Certification
- Contractor Connection Mitigation Program
- Restoration Expert Servpro Industries Certification - Water, Fire, and Upholstery
- Restoration Servpro Industries Certification - Contents Management
Affiliations
Earned and maintained a place on Honor's List for every term completed at the University of the People.
Participate in annual fund-raising and toy drive events for Children's Healthcare of Atlanta.
Aid in charitable construction projects for Sunshine on a Ranney Day, a non-profit organization that provides home renovations for handicapped children.
Timeline
Assistant Operations Manager
Guardian Construction
02.2022 - Current
Field Operations Manager
STAG Partners
11.2020 - 02.2022
Inside Project Manager and Estimator
Servpro Industries
06.2016 - 11.2020
IT & Developer Assistant
Manufacturing Resources International
10.2012 - 06.2016
Associate of Business Administration - Business Administration
University of The People
CISCO Certificate - IT Systems
Lanier Technical College
- IICRC Certification of Qualified Water Damage Restoration Professional
- Xactimate Certification Level 1
- OSHA 30 Construction Safety Certification
- Builder Trend Project Management Certification
- Contractor Connection Mitigation Program
- Restoration Expert Servpro Industries Certification - Water, Fire, and Upholstery
- Restoration Servpro Industries Certification - Contents Management
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