Ryan Raley
Spanish Fort
Summary
Results-driven management professional with extensive experience leading teams, resolving employee and customer concerns, and driving operational excellence in a high-volume retail environment. Skilled in employee relations, performance management, coaching, training, conflict resolution, and workplace cultures, conduct workplace investigations, and partner with leadership to improve associate engagement and organizational performance. Seeking to leverage leadership and employee relations experience in a Human Resources or Associate Relations role.
Overview
14
14
years of professional experience
Work History
Customer Service Manager
Publix Supermarkets, Inc.
Mobile
07.2012 - Current
- Fostered a customer-focused culture by developing associates and reinforcing service excellence standards to enhance customer satisfaction and retention.
- Managed associate training and development programs to equip team with necessary knowledge, skills, and resources for meeting performance expectations.
- Conducted performance coaching and corrective action discussions while ensuring consistency with company policies.
- Investigated employee concerns and workplace conflicts, collaborating with leadership to implement effective solutions.
- Maintained confidential employee records and handled sensitive personnel matters with discretion and professionalism.
- Participated in recruitment efforts, including candidate screening, interviewing, and onboarding to enhance team retention.
- Managed workforce scheduling, payroll review, and labor allocation.
Education
Associate of Arts - General Studies
Coastal Alabama Community College
Fairhope, AL12-2023
High School Diploma -
Gulf Shores High School
Gulf Shores, AL05-2009
Bachelor of Science - Human Resources Management
Louisiana State University
Baton Rouge, LA06-2026
Skills
- Recruitment and hiring
- Employee training
- Performance coaching
- Conflict resolution
- Relationship building
- Data analysis
- Research and due diligence
- Deadline oriented
- Task Prioritization
- Workplace Organization
- Active listening
- Persuasive
Timeline
Customer Service Manager
Publix Supermarkets, Inc.
07.2012 - Current
Associate of Arts - General Studies
Coastal Alabama Community College
High School Diploma -
Gulf Shores High School
Bachelor of Science - Human Resources Management
Louisiana State University