Professional with strong foundation in process management and operational support. Proven track record of optimizing workflows and facilitating team collaboration to achieve results. Known for reliability and adaptability in dynamic environments. Proficient in process documentation and quality control.
Work History
Process Assistant / Team Lead
3 Years 6 Months
Amazon | 10.2021 - 04.2025
Assisted in training new team members on standard operating procedures and safety protocols.
Streamlined order processing workflows to enhance operational efficiency.
Implemented quality control measures, reducing errors in inventory management.
Monitored performance metrics, identifying trends to drive strategic decision-making and operational enhancements.
Identified and resolved process issues to drive optimal workflow and business growth.
Front-End Coordinator
3 Years
TJ Maxx | 01.2015 - 01.2018
Managed front-end operations, ensuring adherence to company procedures and service standards to enhance customer experience.
Supervised and delegated tasks to 14+ associates, fostering teamwork and accountability.
Supervised and delegated responsibilities to a team of 14+ associates.
Coordinated daily workflow for seamless checkout operations, contributing to overall customer satisfaction.
Supported store leadership in achieving operational and customer service goals.
Assistant Manager
1 Year
Ricky's NYC | 01.2011 - 01.2012
Directed daily store operations and delegated responsibilities to enhance team productivity and service quality.
Assisted in implementing sales strategies that contributed to revenue growth and improved profitability.
Trained and coached employees on customer service and operational procedures to elevate customer satisfaction.
Ensured compliance with company policies and standards.
Assistant Manager
2 Years
Duane Reade | 01.2009 - 01.2011
Supervised daily operations to ensure optimal store performance and customer satisfaction.
Trained and mentored staff, fostering professional development and enhancing team dynamics.
Resolved customer complaints swiftly, maintaining high service standards and customer loyalty.
Supervised day-to-day operations to meet performance, quality and service expectations.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
- Radiological Technology
LaGuardia Community College | Long Island City, NY
currently
- Journalism Coursework
St. John's University | Queens, NY
Skills
Point-of-Sale (POS) Systems
Retail Inventory Systems
Payment Processing Systems
CRM software
Workflow management
Safety management
Team management
Assignment delegation
Microsoft Office Suite
CORE COMPETENCIES
Customer Service
Team Leadership
Conflict Resolution
Sales Support
Employee Training
Cash Handling
Payment Processing
Inventory Management
Front-End Operations
Administrative Support
Microsoft Office Suite
Customer Engagement
Problem Solving
Time Management
PROFESSIONAL HIGHLIGHTS
10+ Years of Customer Service & Retail Experience
Leadership Experience Supervising Teams of 14+ Employees
Strong Background in Sales, Operations & Customer Relations
Proven Conflict Resolution and Problem-Solving Skills