PROFESSIONAL SUMMARY
Overview
Work History
Education
Skills
CORE COMPETENCIES
PROFESSIONAL HIGHLIGHTS
Timeline

RYAN RENNICKS

Amazon
Corona,USA
16
years of professional experience

Professional with strong foundation in process management and operational support. Proven track record of optimizing workflows and facilitating team collaboration to achieve results. Known for reliability and adaptability in dynamic environments. Proficient in process documentation and quality control.

Work History

Process Assistant / Team Lead

3 Years 6 Months
Amazon | 10.2021 - 04.2025
  • Assisted in training new team members on standard operating procedures and safety protocols.
  • Streamlined order processing workflows to enhance operational efficiency.
  • Implemented quality control measures, reducing errors in inventory management.
  • Monitored performance metrics, identifying trends to drive strategic decision-making and operational enhancements.
  • Identified and resolved process issues to drive optimal workflow and business growth.

Front-End Coordinator

3 Years
TJ Maxx | 01.2015 - 01.2018
  • Managed front-end operations, ensuring adherence to company procedures and service standards to enhance customer experience.
  • Supervised and delegated tasks to 14+ associates, fostering teamwork and accountability.
  • Supervised and delegated responsibilities to a team of 14+ associates.
  • Coordinated daily workflow for seamless checkout operations, contributing to overall customer satisfaction.
  • Supported store leadership in achieving operational and customer service goals.

Assistant Manager

1 Year
Ricky's NYC | 01.2011 - 01.2012
  • Directed daily store operations and delegated responsibilities to enhance team productivity and service quality.
  • Assisted in implementing sales strategies that contributed to revenue growth and improved profitability.
  • Trained and coached employees on customer service and operational procedures to elevate customer satisfaction.
  • Ensured compliance with company policies and standards.

Assistant Manager

2 Years
Duane Reade | 01.2009 - 01.2011
  • Supervised daily operations to ensure optimal store performance and customer satisfaction.
  • Trained and mentored staff, fostering professional development and enhancing team dynamics.
  • Resolved customer complaints swiftly, maintaining high service standards and customer loyalty.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Education

- Radiological Technology

LaGuardia Community College | Long Island City, NY

currently

- Journalism Coursework

St. John's University | Queens, NY

Skills

Point-of-Sale (POS) Systems
Retail Inventory Systems
Payment Processing Systems
CRM software
Workflow management
Safety management
Team management
Assignment delegation
Microsoft Office Suite

CORE COMPETENCIES

  • Customer Service
  • Team Leadership
  • Conflict Resolution
  • Sales Support
  • Employee Training
  • Cash Handling
  • Payment Processing
  • Inventory Management
  • Front-End Operations
  • Administrative Support
  • Microsoft Office Suite
  • Customer Engagement
  • Problem Solving
  • Time Management

PROFESSIONAL HIGHLIGHTS

  • 10+ Years of Customer Service & Retail Experience
  • Leadership Experience Supervising Teams of 14+ Employees
  • Strong Background in Sales, Operations & Customer Relations
  • Proven Conflict Resolution and Problem-Solving Skills
  • Experience Training and Developing Team Members

Timeline

Process Assistant / Team Lead

Amazon
10.2021 - 04.2025Read More

Front-End Coordinator

TJ Maxx
01.2015 - 01.2018Read More

Assistant Manager

Ricky's NYC
01.2011 - 01.2012Read More

Assistant Manager

Duane Reade
01.2009 - 01.2011Read More

St. John's University

from Journalism Coursework
Read More

LaGuardia Community College

from Radiological Technology
Read More
RYAN RENNICKS