Ryan Reynolds
Charleston,SC
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
10
10
years of professional experience
Work History
Internal Safety Director
Carolina National Transportation
02.2016 - 06.2023
- Led a team of qualifiers in onboarding and compliance management of drivers
- Ensured adherence to DOT and FMCSA compliance requirements
- Streamlined the driver termination process, improving efficiency
- Achieved outstanding safety and compliance results.
- Developed and implemented safety tracking, training and management programs for 56 locations.
- Conducted safety training and education to employees to increase awareness of safety hazards to ensure proper decision making when offering lease on opportunities.
- Collaborated with other departments to integrate safety in all aspects of organization.
Supervisor of Settlements and Collections
Carolina National Transportation
08.2014 - 06.2023
- Provided leadership to a high-performing team, guiding them to meet monthly goals
- Implemented process improvements that enhanced settlements and collections efficiency
- Collaborated cross-functionally to optimize financial processes.
- Prepared and delivered performance reviews for collections agents to support continuous improvement of department.
- Researched accounts and completed due diligence to resolve collection problems.
- Contacted customers to collect outstanding payments via one-time or negotiated installment methods.
- Supervised and coordinated activities of collections employees attempting to gather monies owed from consumers.
- Achieved performance goals on consistent basis. Ideally under 4% disallowed on an end of month statement of $12M.
Account Manager
Carolina National Transportation
07.2013 - 06.2023
- Delivered exceptional customer service, consistently exceeding expectations
- Resolved customer inquiries and ensured a positive customer experience.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on customer-centric terms.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Built relationships with customers and community to promote long term business growth.
Accounts Payable Officer
Carolina National Transportation
07.2013 - 01.2016
- Closely monitored accounts to post timely payments and resolve billing discrepancies.
- Observed strict confidentiality regulations to maintain data security.
- Input all relevant transactions and supervised properly within accounting system.
- Positively interacted with all partners, employees and customers using exemplary communication and interpersonal talents.
- Managed accurate and timely processing of 1000s of invoices per month.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Handled day-to-day accounting processes to drive financial accuracy.
- Generated invoices upon receipt of billing information and tracked collection progress.
Education
B.A. Communications -
College of Charleston
Charleston, SC05.2011
Skills
- Administrative Responsibilities
- Problem Solving
- Decision-Making
- Cross-functional Team Leadership
- Organizational Skills
- DOT and FMCSA Compliance
- Client Relationship Manager/Customer Support
- Performance Management
- Workforce Management
- Account Management
- Administrative Management
Timeline
Internal Safety Director
Carolina National Transportation
02.2016 - 06.2023
Supervisor of Settlements and Collections
Carolina National Transportation
08.2014 - 06.2023
Accounts Payable Officer
Carolina National Transportation
07.2013 - 01.2016
Account Manager
Carolina National Transportation
07.2013 - 06.2023
B.A. Communications -
College of Charleston
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