Ryan Rhodes
Semmes
Summary
Dynamic Branch Manager with a proven track record at Sunbelt Rentals, excelling in performance management and customer engagement. Skilled in resource allocation and team leadership, I consistently exceeded operational goals while fostering a collaborative work environment. My strong work ethic and effective communication have driven significant improvements in branch operations.
Overview
21
21
years of professional experience
Work History
Branch Manager
Sunbelt Rentals
Carlsbad
01.2022 - 03.2025
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure that objectives were met or exceeded.
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Ensure that the Rental Center yard, facility, and staff are in a presentable state.
- Ensure that shop foremen are aware of all forecasted equipment needs.
- Interview, hire, and train employees; plan, assign, and direct work; appraise performance; reward and discipline employees; address complaints and resolve problems.
- Maintained friendly and professional customer interactions.
Dispatcher
Sunbelt Rentals
Midland
04.2018 - 01.2022
- Managed customer calls effectively and efficiently in a complex, fast-paced and challenging dispatching center environment.
- Conferred with customers or supervising personnel to address questions, problems, or requests for service.
- Communicated with vendors regarding availability and special orders.
- Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing problems.
Mechanic
Sunbelt Rentals
Midland
10.2017 - 04.2018
- Evaluate and diagnose rental equipment.
- Repair damaged machinery and components.
- Review all systems and inspect for signs of malfunction.
- Managed work with little supervision, and maintained record accuracy by using work order reporting system.
TLE Service Tech
Walmart
Semmes
01.2015 - 10.2017
- Perform oil changes.
- Write service orders.
- Repair/replace tires.
- Operate work based computer systems.
- Perform general maintenance on vehicles.
- Unload/stock tire deliveries.
- Sell add-on services to customers.
NNIT/LW Test Technician
Verizon Business
Mobile
01.2012 - 01.2015
- Responsible for turn-up and testing of both new equipment installations and growth projects for the Verizon fiber network.
- Utilized Nortel, Ciena, Tellabs, Siemens, Fujitsu and Alcatel Lucent provisioning software.
- Turned up and provisioned Tellabs 532 Fujitsu Flashwave 4200, 4500, 9500, Lambda Extreme, Ciena 6500, Siemens 7500.
- Utilized EXFO FTB-1 and JDSU T-BERD 5800 and 8000 test sets.
- Familiar with DS1 through OC-192, IP, VOIP, DWDM, ATM, Frame Relay, and Sonet technologies.
- Installed equipment circuit packs and took fiber readings using the EXFO Maxtester 920 FOT.
- Inspected and cleaned fiber using the EXFO Fiber Microscope and Video Inspection Probe.
- Prepared and submitted card & equipment inventory for placement into Verizon's equipment inventory database.
Assistant Manager
Kellsinc LLC
Mobile
01.2010 - 01.2011
- Responsible for overall business performance of the restaurant.
- Observe and evaluate workers and work procedures to ensure quality standards and service.
- Recommended measures for improving work procedures, and worker performance to increase service quality and enhance job safety.
- Resolve customer complaints.
- Record production, operational and personal data on specified forms.
Service Technician
Halls Motorsports
Malbis
01.2008 - 01.2009
- Provided technical operation instructions to customers in regards to specific products.
- Listen to engines, examine vehicles or confer with customers to determine nature and extent of malfunction or damage.
- Dismantle engines and repair or replace defective parts.
Service Technician II
United Rentals
Foley
01.2006 - 01.2008
- Responsible for maintenance and repair of mechanical, electrical, hydraulic and diesel systems on a variety of rental and customer equipment and tools.
- Record service documentation on specified forms.
- Provide instruction and demonstration of equipment for customer use.
- Maintained fire panel for safety and emergency purposes.
- Assisted engineers and senior technicians in the troubleshooting of machinery on complex projects.
Service Technician
Smith Industrial Service
Mobile
01.2004 - 01.2005
- Provided industrial cleaning of columns, storage tanks and pipes to include hydroblasting.
Education
Computer and Network Administration - Windows 7 Configuration, Windows 7 Enterprise Desktop Support Technician, Windows Server 2008 Active Directory Configuration, Windows Server 2008 Administrator, Cisco Routers and Switches I & II, Network Essentials, Network Security, Computer Architecture/Software, Computer Architecture/Hardware
Remington College
01.2012
Skills
- Customer engagement
- Inventory management
- Resource allocation
- Conflict resolution
- Employee training
- Performance management
- Time management
- Regulatory compliance
- Effective communication
- Strong interpersonal skills
- Branch operations management
- Relationship management
- Coaching and mentoring
- Team supervision
- Operational reporting
- Strong work ethic
- Team leadership
Languages
English, Native or Bilingual
Timeline
Branch Manager
Sunbelt Rentals
01.2022 - 03.2025
Dispatcher
Sunbelt Rentals
04.2018 - 01.2022
Mechanic
Sunbelt Rentals
10.2017 - 04.2018
TLE Service Tech
Walmart
01.2015 - 10.2017
NNIT/LW Test Technician
Verizon Business
01.2012 - 01.2015
Assistant Manager
Kellsinc LLC
01.2010 - 01.2011
Service Technician
Halls Motorsports
01.2008 - 01.2009
Service Technician II
United Rentals
01.2006 - 01.2008
Service Technician
Smith Industrial Service
01.2004 - 01.2005
Computer and Network Administration - Windows 7 Configuration, Windows 7 Enterprise Desktop Support Technician, Windows Server 2008 Active Directory Configuration, Windows Server 2008 Administrator, Cisco Routers and Switches I & II, Network Essentials, Network Security, Computer Architecture/Software, Computer Architecture/Hardware
Remington College
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