Ryan Rill
New Braunfels,TX
Summary
Seeking a position that utilizes strong organizational skills, educational background, and effective collaboration abilities.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Surveillance Operator manager
Golden Nugget
Lake Charles, LA
02.2022 - 08.2024
- Resolve escalated casino and security issues
- Hire and fire employees
- Train employees
Customer Service Manager
Hulu
Phoenix, AZ
07.2018 - 12.2021
- Lead Customer service and IT support teams
Data entry/ IT
SCREENING REPORTS
Wood Dale, IL
03.2014 - 05.2014
Phone Operator
ABC Plumbing Heating Cooling and Electric
Buffalo Grove, IL
07.2012 - 01.2013
- Customer service, Dispatcher
Cashier and Customer Service lead
Best Buy
Skokie, IL
09.2011 - 07.2012
- Customer Service lead
CNA Supervisor
Edens Supportive Living
Chicago, IL
01.2011 - 04.2011
- CNA supervisor 2nd shift
Tax preparer
H&R Block
Chicago, IL
10.2008 - 06.2009
Manager
Jiffy Lube
Chicago, IL
04.2007 - 03.2008
- Provide excellent customer service, Run store, Inventory, Open and close store
Education
Certification - CNA
Illinois State
Diploma -
Truman High School
01.2007
Skills
- IT Support
- Tax Experience
- Customer service
- Microsoft Office
- Salesforce
- Troubleshooting
- Help Desk
- Technical support
- Restaurant experience
- Communication skills
- Windows
- Computer skills
- Cash handling
- Sales
- Basic math
- POS
- Retail sales
- Phone etiquette
- English
- Oil change
- Supervising experience
- Operations management
- Leadership
- Management
Certification
- Driver's License
- CNA
Assessments
- Customer focus & orientation, Proficient, 07/01/23
- Management & leadership skills: Impact & influence, Proficient, 04/01/24
- Technical support: Customer situations, Proficient, 04/01/24
- Technical support, Proficient, 04/01/24
- Customer focus & orientation, Proficient, 04/01/22
- Customer service, Proficient, 04/01/22
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Surveillance Operator manager
Golden Nugget
02.2022 - 08.2024
Customer Service Manager
Hulu
07.2018 - 12.2021
Data entry/ IT
SCREENING REPORTS
03.2014 - 05.2014
Phone Operator
ABC Plumbing Heating Cooling and Electric
07.2012 - 01.2013
Cashier and Customer Service lead
Best Buy
09.2011 - 07.2012
CNA Supervisor
Edens Supportive Living
01.2011 - 04.2011
Tax preparer
H&R Block
10.2008 - 06.2009
Manager
Jiffy Lube
04.2007 - 03.2008
Certification - CNA
Illinois State
Diploma -
Truman High School