Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ryan Rivenburg

Manassas,VA

Summary

While experienced in a financial aid field, I worked along side a great HR team. In doing so I learned a lot and I feel that I would be a great asset to any HR team. I am a highly skilled professional with a proven track record in fostering effective communication, active listening, and conflict resolution within diverse teams. I Demonstrate exceptional adaptability, decision-making, and attention to detail. I am also committed to maintaining confidentiality while exhibiting empathy to support employee well-being and organizational success.

Overview

6
6
years of professional experience

Work History

Financial Aid Advisor

Strayer University
06.2023 - 03.2024
  • Excelled at more difficult aspects of financial aid that would involve helping other less-tenured representatives
  • Helped train and mentor new hires during the onboarding process
  • Involved in 'stretch roles' helping-out senior management with organization projects.

Financial Aid Representative

Strayer University
12.2021 - 06.2023
  • Managed financial aid operations ensuring compliance with Department of Education regulations
  • Demonstrated exceptional attention to detail in all aspects of financial aid
  • Utilized Salesforce to streamline and monitor students accounts and any troubleshooting cases connected with those accounts
  • Precise documentation of each student interaction
  • Implemented practices that would de-escalate angered students that would ultimately result in a desired conclusion.

Outside Staff Manager

Hidden Creek Country Club
05.2018 - 11.2021
  • Manage the organization and function of all outside activities
  • Supervise outside staff members including creating tasks, strategies, and solutions
  • Develop and manage work schedules
  • Provide customer service to customers and resolve conflicts as they occur.

Education

MBA - Human Resources and Leadership

Virginia Commonwealth University
10.2025

Bachelor of Science - Psychology

Virginia Commonwealth University
05.2021

Skills

  • ADP Workforce Now
  • Salesforce
  • COD (Common Origination of Disbursement)
  • NSLDS (National Student Loan Data Service)
  • Microsoft Word
  • Microsoft Excel
  • Microsoft Access
  • Microsoft PowerPoint
  • SPSS (Statistical Package for Social Science)
  • Eligibility guidelines
  • Verification processes
  • Administrative abilities
  • Microsoft Office
  • Documentation
  • Student Support
  • Student Assistance
  • Financial Planning
  • Student Counseling
  • Regulatory Requirements
  • Debt management
  • Attention to Detail
  • Decision-Making
  • Oral and Written Comprehension
  • Analytical and Critical Thinking
  • Data Entry

Timeline

Financial Aid Advisor

Strayer University
06.2023 - 03.2024

Financial Aid Representative

Strayer University
12.2021 - 06.2023

Outside Staff Manager

Hidden Creek Country Club
05.2018 - 11.2021

MBA - Human Resources and Leadership

Virginia Commonwealth University

Bachelor of Science - Psychology

Virginia Commonwealth University
Ryan Rivenburg