Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
References
Timeline
Generic

Ryan Roberts

Columbia,MO

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.

Overview

3
3
years of professional experience

Work History

Prep Attendant

Club Car Wash
Columbia, Missouri
06.2021 - 06.2022
  • Proficient in operating and handling vehicle power wash equipment.
  • Directing vehicles.
  • Ensured completion of necessary cleaning tasks for the equipment and facility every day.
  • Assisted with opening and closing procedures.
  • Managed full shifts on feet for 6-8 hours at a time, demonstrating endurance and dedication.

Sales Associate

Club Car Wash
Columbia , Missouri
06.2022 - Current
  • Greeted customers and provided exceptional customer service.
  • Provided accurate information about products, prices and services.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Built relationships with customers to encourage repeat business.
  • Handled customer complaints in a professional manner.
  • Upsold additional items based on customer interests and needs.
  • Tracked sales performance metrics to identify trends in the market place.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Helped customers find specific products, answered questions, and offered product advice.

Team Leader

Club Car Wash
Columbia, Missouri
06.2022 - 07.2023
  • Took on managerial responsibilities by delegating tasks to staff.
  • Monitored the performance of sales consultants
  • Managed cash transactions efficiently and accurately
  • Optimized service by contributing as both a prep attendant and sales consultant.
  • Ensured timely opening and prompt closing of the store each shift.
  • Assisted in coaching and mentoring newly recruited employees for seamless team integration

Assistant Manager

Club Car Wash
Columbia, MO
08.2023 - 08.2024
  • Manage a team of 10-15 employees.
  • Ensure cleanliness of site/facility.
  • Maintain policy.
  • Involved in hiring, firing employees.
  • Responding to admin emails.
  • 40-45 hours per week.
  • Involved in making schedules.
  • Move 55-gallon barrels of chemicals.
  • Ensured compliance with safety regulations and company policies.
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Training of new employees and managers.
  • Keep the team motivated.
  • Delegated work to staff, setting priorities and goals.
  • Hold store meetings.
  • Check-ups with the regional manager.

Education

High School Diploma -

Hallsville High School
Hallsville, MO
05-2021

Some College (No Degree) - Fitness Programming And Management

University of Missouri - Columbia
Columbia, MO

Skills

  • Employee Performance Evaluations
  • Product and service knowledge
  • Employee Scheduling
  • Operations Management
  • Recruiting and interviewing
  • Task Delegation
  • Staff Development
  • Team motivation
  • Policy Enforcement
  • Money Handling
  • Sales monitoring
  • Retail Operations
  • Orientating and training

Affiliations

  • Fitness oriented
  • Hobbyist of a multitude of activities

Accomplishments

  • Have been offered a General Manager job several times as well offered a traveling General Manger Training position

References

References available upon request.

Timeline

Assistant Manager

Club Car Wash
08.2023 - 08.2024

Sales Associate

Club Car Wash
06.2022 - Current

Team Leader

Club Car Wash
06.2022 - 07.2023

Prep Attendant

Club Car Wash
06.2021 - 06.2022

High School Diploma -

Hallsville High School

Some College (No Degree) - Fitness Programming And Management

University of Missouri - Columbia

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Ryan Roberts