Ryan Robinson
Queen Creek,AZ
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Security Guard
Allied Universal Security Services
07.2022 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to incidents and assessed active situations for security concerns.
Porter
AMF Bowling Lanes
04.2019 - 02.2023
- Communicated with coworkers and managers about completed duties.
- Performed cleaning and maintenance duties as directed.
- Greeted guests with warmth and professionalism for friendly, helpful service.
- Completed sweeping, mopping, and window-cleaning.
Shift Leader Manager
Bowlero Lanes
02.2021 - 09.2021
- Trained and mentored new employees to maximize team performance.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
Front Desk Associate
Bowlero Lanes
09.2020 - 02.2021
- Maintained cleanliness and organization of front desk area.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Porter
Bowlero Lanes
03.2020 - 03.2020
- Communicated with coworkers and managers about completed duties.
- Performed cleaning and maintenance duties as directed.
- Greeted guests with warmth and professionalism for friendly, helpful service.
- Completed sweeping, mopping, and window-cleaning.
Customer Service Associate
Forest Lanes Bowling Alley
12.2015 - 07.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
No Degree - General Studies
Saddleback College
Mission Viejo, CAHigh School Diploma -
Aliso Niguel High School
Aliso Viejo, CA05.2016
Skills
- Microsoft Office
- Microsoft Excel
- Microsoft Windows
- Customer Service
- Adobe Systems Adobe Photoshop
- Google Docs
- Store Opening and Closing Procedures
Certification
- Google IT Certification Training - January 2022 to April 2022
Timeline
Security Guard
Allied Universal Security Services
07.2022 - Current
Shift Leader Manager
Bowlero Lanes
02.2021 - 09.2021
Front Desk Associate
Bowlero Lanes
09.2020 - 02.2021
Porter
Bowlero Lanes
03.2020 - 03.2020
Porter
AMF Bowling Lanes
04.2019 - 02.2023
Customer Service Associate
Forest Lanes Bowling Alley
12.2015 - 07.2018
No Degree - General Studies
Saddleback College
High School Diploma -
Aliso Niguel High School
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