Ryan Robles
Spring Branch
Summary
Dynamic business owner and sales leader with proven success at Sprint PCS, excelling in customer service and driving top-tier sales performance. Expert in training sales teams and fostering positive work environments. Skilled in HVAC system troubleshooting and bilingual sales, consistently delivering innovative solutions and exceeding service goals.
Overview
23
23
years of professional experience
5
5
Certifications
Work History
Hill Country Handyman, Arbor & Landscaping
Owner - Operator
Spring Branch
01.2020 - Current
- Completed day-to-day duties accurately and efficiently.
- Innovative ideas and solutions to enhance team performance and outcomes.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Strive 4 Five Moving Services
Owner - Operator
San Jose
04.2015 - 01.2020
- Manage all aspects of operations in running a business
- Train and delegate tasks to team leaders as well as employees
- Create work schedules for employees and schedule jobs
- Market the business to the public
Senior Sales Specialist (CWS)
Sprint PCS
San Jose
02.2013 - 04.2015
- Excel in sales, leading the sales team to hold top tier in gross profit for the company
- Provide excellent customer service and hold a "Very Good" customer service rating
- Hold buyback to box output ratio
- Manage Inventory
- Managed a team of junior sales staff, providing training and guidance when needed.
Assistant Sales Manager & Sales Trainer
T-Mobile
San Jose
10.2010 - 02.2013
- Excel in sales, leading the sales team to hold top tier in gross profit for the company
- Provide excellent customer service and maintain a "Very Good" customer service rating
- Hold buyback to box output ratio
- Manage Inventory
- Train employees in all aspects of sales
Sales Representative
Stevens Creek Toyota
San Jose
05.2007 - 10.2011
- Help customers identify and demonstrate the motor vehicle that best fits their needs and preferences both financially as well as personally
- Take customers through the sales process then negotiate the cost of the vehicle
- Provide excellent customer service and maintain a "Very Good" customer service rating
Sales Representative
Salinas Toyota
Salinas
03.2003 - 05.2007
- Engaged customers to understand their vehicle needs and preferences.
- Built relationships with clients to encourage repeat business and referrals.
- Collaborated with finance team to facilitate customer financing options.
- Developed key customer relationships to increase sales.
Education
High School Diploma -
Milpitas High School
Milpitas, CA06-2003
Skills
- Sales Experience
- Skilled Closer
- Training Sales Force
- Customer Service Skills
- Identifying Benefits
- Technology Knowledge
- Product Knowledge
- Bilingual Sales
- Ability To Create Positive Work Atmosphere
- Self Starter
- HVAC system troubleshooting
- Blueprint interpretation
- Sales agreements
- Electrical diagnostics
- System specifications
- Equipment replacement
- Diagnostic techniques
- HVAC system installation
- A/C troubleshooting
References
Available upon request
Certification
EPA Universal Certification
Accomplishments
Top Performance Sales Award - CWS (Sprint PCS) #1 in the company for the Year 2014
Timeline
Hill Country Handyman, Arbor & Landscaping
Owner - Operator
01.2020 - Current
Strive 4 Five Moving Services
Owner - Operator
04.2015 - 01.2020
Senior Sales Specialist (CWS)
Sprint PCS
02.2013 - 04.2015
Assistant Sales Manager & Sales Trainer
T-Mobile
10.2010 - 02.2013
Sales Representative
Stevens Creek Toyota
05.2007 - 10.2011
Sales Representative
Salinas Toyota
03.2003 - 05.2007
High School Diploma -
Milpitas High School