Ryan Rodina
Las Vegas,NV
Summary
Dynamic and detail-oriented professional with extensive experience at Lodge Casino, excelling in customer service and keen observation. Proven track record in money handling and compliance with gaming regulations, enhancing guest loyalty and safety. Recognized for effectively managing high-pressure situations while maintaining a welcoming atmosphere for patrons.
Overview
14
14
years of professional experience
Work History
Table Games Dealer
Lodge Casino
Black Hawk, CO
02.2000 - 05.2012
- Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Managed chips and money transactions with attention to detail to prevent fraud.
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
- Monitored guest behavior for signs of intoxication or disorderly conduct, intervening when necessary to maintain a safe environment for all patrons.
- Developed strong relationships with regular clients, resulting in increased loyalty and repeat visits to the casino.
- Assisted players with placing bets, educating on game rules to increase understanding.
- Monitored game for potential security risk to protect operation and players.
- Maintained a professional and welcoming atmosphere for players with excellent communication skills.
- Answered players questions and resolved disputes to provide excellent customer service.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Learned and followed company procedures to maintain consistency and standards.
- Enforced game rules to maintain fair paly and avoid disputes.
- Enhanced customer experience by providing friendly and efficient service during table games sessions.
- Monitored players behavior, taking appropriate action against rule violations.
Surveillance Operator
Lodge Casino
Black Hawk, CO
06.1998 - 02.2000
- Increased efficiency by effectively multitasking between multiple screens, camera angles, and areas under observation.
- Ensured compliance with gaming regulations by consistently monitoring operations and reporting any discrepancies observed.
- Optimized surveillance coverage by actively participating in the planning and installation of new equipment.
- Contributed to risk assessment initiatives by providing valuable insights based on observations made during daily surveillance routines.
- Assisted in maintaining a safe gaming environment through prompt reporting of potential threats or violations.
- Demonstrated strong attention to detail while scanning large crowds for signs of cheating, theft, or other illicit activities.
- Streamlined incident reporting procedures, resulting in faster response times from relevant parties involved.
- Documented suspicious activity and events through detailed reports, submitting timely updates to supervisor.
- Researched cheating methods and advantage play systems to quickly identify illegal activity.
- Testified in court as company representative, providing honest information about criminal activity.
- Aided in resolving disputes among patrons or employees by providing unbiased visual evidence from surveillance recordings.
Education
Stanley Lake High
Westminster, COSkills
- Reliability and punctuality
- Excellent customer service
- Keen observation
- Money handling expertise
- Gaming commission compliance
- Guest service
- Gaming commission regulations
- Loss and winning computations
Timeline
Table Games Dealer
Lodge Casino
02.2000 - 05.2012
Surveillance Operator
Lodge Casino
06.1998 - 02.2000
Stanley Lake High