Ryan Rodriguez
Grants Pass,OR
Overview
4
4
years of professional experience
Work History
Hotel Concierge
Spottswood
Key West, FL
08.2020 - 04.2021
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Explained security policies and procedures to guests and hotel staff to promote visitor confidence and safety.
- Arranged for transportation to and from airport, train station and events for visitors.
- Supported local sports teams, museums, restaurants and other tourist-oriented spots by promoting events to hotel guests.
Head of Marina Concierge Service
Key Star
Key West, FL
01.2018 - 01.2020
- Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy.
- Handled all mechanic duties for vessels stationed at marina.
- Operation of forklift (Forklift Certification)
- Drive/Supervise Vessels to their appropriate stations.
- Improved operations through consistent hard work and dedication.
- Identified issues, analyzed information and provided solutions to problems.
Jet Ski Tour Guide
Island Safari Tours
Key West, Florida
02.2016 - 02.2017
- Answered questions, pointed out important features, and offered further details about special exhibits to educate visitors.
- Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
- Developed tour programming to enhance guest experiences.
- Researched information on [Place] to provide accurate, detailed tours.
- Built personal relationships with guests to promote positive experiences.
Education
High School Diploma -
Key West High School
Key West, FL05.2018
Skills
- Problem Anticipation and Resolution
- Business Services
- Recreational Advice
- Clear Communication
- Travel Arrangement Coordination
- Amenities Information
- Diagnosis and Repair
- Parts Repair and Refurbishment
- Decision Making
- Cleaning procedures
- Oil changes
- Vehicle maintenance and repair
- Good Telephone Etiquette
- Dependable and Responsible
Timeline
Hotel Concierge
Spottswood
08.2020 - 04.2021
Head of Marina Concierge Service
Key Star
01.2018 - 01.2020
Jet Ski Tour Guide
Island Safari Tours
02.2016 - 02.2017
High School Diploma -
Key West High School