Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Ryan Rodriguez

Hialeah,FL

Summary

Adept Customer Service Associate with a proven track record at Wawa - 5185, I excel in resolving complex customer inquiries and enhancing client satisfaction. Skilled in CRM systems and complaint handling, my presentations at Barbara Goleman Senior High School showcased my ability to engage and inform large audiences effectively.

Overview

2
2
years of professional experience

Work History

Customer Service Associate

Wawa - 5185
Hialeah, FL
03.2023 - Current
  • Greeted customers and identified their needs.
  • Provided information about products and services available to customers.
  • Assisted customers with returns, exchanges, refunds, and other transactions as needed.
  • Answered phone calls from customers promptly and courteously.
  • Followed up with customers after purchase to ensure satisfaction.
  • Escalated unresolved customer issues to the appropriate department or manager for resolution.
  • Resolved customer inquiries in a timely manner.
  • Processed customer orders accurately and efficiently.

Speaker

Barbara Goleman Senior High School
Miami, FL
10.2022 - 12.2023
  • Organized and delivered presentations to large groups of people in a professional manner.
  • Conducted practice sessions to ensure smooth delivery of speech material.
  • Interacted with audiences during presentations by taking questions and providing answers.
  • Provided feedback to clients on presentation techniques and speaking engagements.
  • Responded promptly to all inquiries regarding speaking engagements.
  • Delivered speeches to groups, explaining company mission, position and services.

Education

Associate of Arts - Business

Palm Beach State College
Lake Worth, FL

Skills

  • Point of sale systems
  • Stock replenishment
  • Problem resolution
  • Complaint handling
  • [Software] CRM system proficiency
  • Refunds processing
  • Customer service
  • Complex Problem-solving

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Customer Service Associate

Wawa - 5185
03.2023 - Current

Speaker

Barbara Goleman Senior High School
10.2022 - 12.2023

Associate of Arts - Business

Palm Beach State College

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Ryan Rodriguez