Dynamic Senior Consultant with a proven track record at OSI Digital, enhancing customer service and leading significant IT refresh projects. Expert in technology integration and strategic planning, with a strong teamwork mindset. Demonstrated success in improving processes and driving digital transformation, achieving notable efficiency gains.
- Troubleshoot users problems or questions
- Provided excellent customer service
- Lead the team through a company wide refresh in fall 2023
- Onboard new hires including hosting new hire IT orientation weekly
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Received and held all 3 equipment licenses
- Handled daily price sticker changes
- Conducted physical counts of products regularly, verifying quantities against system records for precise tracking.
- Provided actionable insights to management through comprehensive audit reports, enabling informed decision-making on stock levels and ordering practices.
- Partnered with purchasing department staff to ensure timely resolution of any vendor-related discrepancies identified during audits.
- Maintained accurate records of all inventory transactions, ensuring data integrity and transparency.
- Tracked orders and notified customers of status or potential delays.
- Trained new employees on logistics procedures, promoting a consistent approach across the team.
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
- Made sure that products were produced on time and are of good quality.
- Organized work to meet demanding production goals.
- Followed safety protocols and utilized OSHA-approved PPE to foster safe working environment.
- Enhanced product quality by conducting thorough inspections and adhering to strict quality control protocols.