
Versatile leader with a robust background in the automotive industry. Known for exceptional training capabilities and compliance knowledge, contributing to operational efficiency and customer satisfaction.
I have held the lead roll as a business manager for the last seven years. I am responsible for training new finance employees as well as our current sales staff to ensure effective, efficient, accurate and profitable processes are being followed. I am also responsible for the overall compliance of the department. I also, assist as a sales manager as there are times I need to fill in on the desk as needed.
During my tenure with Balise Motor Sales, I held multiple managing positions including Finance Manager, as well as a Sales Manager. I was responsible for developing efficient, effective processes that led to excellent customer service, as well as contributing to the overall profitability of the dealerships. I effectively trained sales staff on a regular basis, to ensure a highly satisfactory experience for our guests.
My job was to proved guests with an exemplary experience by guiding them through the sales process. I was able to maintain top scores for CSI throughout my tenure here. My attention to detail lead me to become the back uo finance manager in this dealership as well.
My skills in the automotive industry include:
Effective in the training of sales staff and holding them accountable to ensure they are performing as expected but also reward them for strong performance
Very strong ability to develop very effective processes to ensure consistency and efficiency
Strong knowledge of compliance practices not only on the sales desk, but in the Finance office as well
I have always beed the utility type of manager, who regardless of what roll is assigned, can step in to any management position Whether it is appraising trades, desking deals, assisting sales staff with training or jumping in the finance office to complete a deal I always do what is needed for the dealership I am aslo proficient with making sure the dealership is setup with the best lenders to be able to provide guests with the best available options