Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ryan Rourke

Hatfield,MA

Summary

Versatile leader with a robust background in the automotive industry. Known for exceptional training capabilities and compliance knowledge, contributing to operational efficiency and customer satisfaction.

Overview

18
18
years of professional experience

Work History

Business Manager

Toyota Ford of Greenfield
Greenfield, MA 01301
05.2019 - Current

I have held the lead roll as a business manager for the last seven years. I am responsible for training new finance employees as well as our current sales staff to ensure effective, efficient, accurate and profitable processes are being followed. I am also responsible for the overall compliance of the department. I also, assist as a sales manager as there are times I need to fill in on the desk as needed.

Sales Manager

Balise Motor Sales
West Springfield, MA 01089
03.2010 - 09.2016

During my tenure with Balise Motor Sales, I held multiple managing positions including Finance Manager, as well as a Sales Manager. I was responsible for developing efficient, effective processes that led to excellent customer service, as well as contributing to the overall profitability of the dealerships. I effectively trained sales staff on a regular basis, to ensure a highly satisfactory experience for our guests.

Sales Associate/back up Finance Manager

Lia Toyota of Northampton
Northampton, MA 01060
03.2008 - 03.2010

My job was to proved guests with an exemplary experience by guiding them through the sales process. I was able to maintain top scores for CSI throughout my tenure here. My attention to detail lead me to become the back uo finance manager in this dealership as well.

Education

High School Diploma -

Smith Academy
Hatfield, MA 01038
05.2003

Skills

    My skills in the automotive industry include:

    Effective in the training of sales staff and holding them accountable to ensure they are performing as expected but also reward them for strong performance

    Very strong ability to develop very effective processes to ensure consistency and efficiency

    Strong knowledge of compliance practices not only on the sales desk, but in the Finance office as well

    I have always beed the utility type of manager, who regardless of what roll is assigned, can step in to any management position Whether it is appraising trades, desking deals, assisting sales staff with training or jumping in the finance office to complete a deal I always do what is needed for the dealership I am aslo proficient with making sure the dealership is setup with the best lenders to be able to provide guests with the best available options

Timeline

Business Manager

Toyota Ford of Greenfield
05.2019 - Current

Sales Manager

Balise Motor Sales
03.2010 - 09.2016

Sales Associate/back up Finance Manager

Lia Toyota of Northampton
03.2008 - 03.2010

High School Diploma -

Smith Academy