Manage small and large scale digital projects from planning through delivery - ensuring on time, within budget, and high quality results.
Develop project plans, schedules, and objectives aligned with business goals.
Implement and maintain change control processes; oversee approved changes, risk mitigation, and issue resolution.
Conduct weekly client meetings to review roadmaps, progress, and potential risks.
Collaborate with business and technical managers to ensure effective escalation and resource allocation.
Implementation Project Manager
PlanSource
10.2020 - 08.2021
Build and lead project teams, define roles, allocate resources, and manage schedules to ensure on-time delivery.
Oversee project scope, deliverables, timelines, and client expectations.
Develop and maintain detailed project plans, documentation, and day-to-day operations.
Identify and mitigate risks through proactive actions and workarounds.
Manage smooth handoffs to Service and Account Management teams to ensure client satisfaction and continuity.
Track and report financial milestones, monthly forecasts, and project progress for revenue recognition.
Configuration Analyst
PlanSource
03.2020 - 10.2020
Configured and tested client Benefits Administration site to ensure expected functionality and successful integration of HRIS partner systems.
Reviewed employer group data discrepancies, validation, and recalculation report errors with Project Team; reconfigure as necessary to address errors.
Worked with Data Team to coordinate the conversion and loading of client census and enrollment data and complete configuration changes as required for EDI on any of the electronic interfaces.
Provided updates and collaborated with Launch Team to ensure all deadlines are met as expected.
Education
Master's Degree - Project Management
Louisiana State University
Shreveport
Bachelor's Degree - Integrated Business
University of Central Florida
Skills
Project management
Client relations
Risk management
Cross-functional collaboration
Stakeholder communications
Workflow planning
Certification
Certified Scrum Master, Scrum Alliance
Lean Practitioner, Transformance Advisors Inc.
Lean Six Sigma Green Belt, Transformance Advisors Inc.
Special Education Teacher at Joyce Kilmer Elementary School, Chicago Public SchoolsSpecial Education Teacher at Joyce Kilmer Elementary School, Chicago Public Schools