Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ryan Savage

Fort Myers

Summary

Seasoned Customer Service Technician with proven skills in troubleshooting, repair, and maintenance tasks. Demonstrated ability to handle customer inquiries effectively while maintaining high levels of customer satisfaction. Known for resolving complex technical issues and delivering practical solutions that improve operational efficiency. Committed to providing exceptional service and upholding standards of quality in all tasks undertaken.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Customer Service Technician – Tier 2

Glory Global Solutions
Fort Myers
04.2023 - 04.2025
  • Responsible for installation cash recyclers into secure customer locations
  • Troubleshooting both mechanical and software aspects of customer machines
  • Maintained a positive customer experience through assisting customers with issues with their machines, and clear and frequent communication
  • Responsible for scheduling and maintaining machines on a regular basis
  • Provisioned customer machines, and customer modems for internal use
  • Maintained company vehicle
  • Responsible for stocking and acquiring stock for van and customer sites

Fiber Optic Technician – Tier 2

Mas Tech
Fort Myers
12.2022 - 04.2023
  • Responsible for installation of fiber lines to the customers unit
  • Fiber splicing and fiber terminations at the end of the drop into the customers unit
  • Responsible for large scale fiber optic splicing in line pairs up to 248 lines both standard and ribbon fiber
  • Ran both aerial and underground lines
  • Use of missiles to tunnel underneath driveways and sidewalks
  • Installation of underground conduit
  • Maintain a positive customer experience through frequent and transparent communication

Construction Technician – Tier 1

Prince Telecom LLC
Clarkson
10.2022 - 12.2022
  • Responsible for installation of fiber lines to the customers unit
  • Fiber splicing and fiber terminations at the end of the drop into the customers unit
  • Ran both aerial and underground lines
  • Use of missiles to tunnel underneath driveways and sidewalks
  • Installation of underground conduit
  • Maintain a positive customer experience through frequent and transparent communication

Field Technician – Tier 1

GIGAMONSTER NETWORKS
MARIETTA
08.2021 - 10.2022
  • Responsible for installation of modems and routers, using DOCSIS/coax, cat5/cat6 and fiber
  • Fiber splicing and terminations at MDF, IDF and in-unit
  • Lead technician in charge of maintaining and operating a large property consisting of 700+ units
  • Outage recovery and request from property owners
  • Maintain a positive customer experience through frequent and transparent communication

Customer Service Representative

PAPA JOHN'S PIZZA
MARIETTA
01.2021 - 07.2021
  • Responsible for taking orders, making, and preparing food
  • Cash management
  • Opening and closing the store

Delivery Driver | Waiter | Host

PANERA BREAD
WARWICK
08.2019 - 12.2020
  • Delivery Driver position consisted of food prep, customer service and delivery of food
  • Waiter and host position consisted of customer service, order taking, cash management and maintaining the cleanliness of the overall restaurant

Store Clerk

DAVE’S FRESH MARKETPLACE
NORTH KINGSTOWN
03.2017 - 08.2019
  • Responsible for stocking, maintaining store cleanliness and customer service

Education

High School Diploma -

Coventry High School
RI
05-2020

Some College (No Degree) -

New England Institute of Technology
RI

Skills

  • Customer Service – 75 years
  • Cat5/Cat6 - 3 year
  • Fiber Terminations – 15 year
  • Fiber Splicing 2 year
  • DOCSIS/Coax - 1 year
  • Modem/Router Installation and Provisioning - 3 year
  • Cash Management - 5 years
  • Junior Navy ROTC - 3 years
  • Customer Relationship Management 75 years
  • Machine Troubleshooting - 3 years
  • Inventory management - 2 years

Certification

  • CFI (Certified Fiber Installer)

Timeline

Customer Service Technician – Tier 2

Glory Global Solutions
04.2023 - 04.2025

Fiber Optic Technician – Tier 2

Mas Tech
12.2022 - 04.2023

Construction Technician – Tier 1

Prince Telecom LLC
10.2022 - 12.2022

Field Technician – Tier 1

GIGAMONSTER NETWORKS
08.2021 - 10.2022

Customer Service Representative

PAPA JOHN'S PIZZA
01.2021 - 07.2021

Delivery Driver | Waiter | Host

PANERA BREAD
08.2019 - 12.2020

Store Clerk

DAVE’S FRESH MARKETPLACE
03.2017 - 08.2019

High School Diploma -

Coventry High School

Some College (No Degree) -

New England Institute of Technology

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