Hi, I’m
Ryan Scalcione
Islip Terrace,NY
Summary
Experienced IT professional with 12 years in computer and networking technology, holding a CompTIA certification. I demonstrated expertise across three companies, where I quickly advanced to lead technician within four years, thanks to strong technical skills and a proven ability to manage complex IT challenges. Known for effective problem-solving, a solid understanding of network infrastructure, and a commitment to improving system efficiency and reliability.
Overview
8
years of professional experience
Work History
Lead Technician
Dovetail Security
05.2024 - Current
Job overview
- Ensured adherence to safety regulations throughout project lifecycles, promoting a culture of responsibility among team members.
- Negotiated contracts with vendors for optimal pricing, saving company resources without compromising on quality or service delivery standards.
- Collaborated with colleagues from various departments to achieve project goals efficiently and cohesively.
- Mentored junior team members by providing constructive feedback and guidance on their work performance.
Sentry Communications
Home Security Technician
11.2022 - 05.2024
Job overview
- Enhanced security measures by installing and maintaining state-of-the-art surveillance systems.
- Performed installations of high-tech security systems, which included access and elevator controls, alarms and video surveillance systems.
- Recognized as a top performer among peers due to outstanding productivity levels and commitment to excellence.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
Night Watch Security
Home Security Technician
06.2016 - 10.2022
Job overview
- Installed access, AV, alarms and video surveillance systems.
- Educated customers on proper ways to use security systems after completing tests and repairs.
- Explained how to properly use security systems so that customers were knowledgeable.
- Communicated effectively with customers, answering questions and concerns regarding systems.
- Performed annual inspections on fire and security alarm systems under supervision of Night Watch Security.
- Fully installed fire alarms and various security devices.
- Responded to maintenance calls and troubleshot devices.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Education
Suffolk County Community CollegeSelden, NY
Associate of Arts from General Studies
East Islip High SchoolIslip Terrace, NY
High School Diploma
06.2012
Skills
- Computer Networking
- Installation and repairs
- Customer service
- Leadership
- Application installations
- Wireless Networking
- IT Documentation
- Network Security
- Written Communication
- Teamwork
- Hardware Installation
- Network Troubleshooting
Timeline
Dovetail Security
Lead Technician
05.2024 - Current
Home Security Technician
Sentry Communications
11.2022 - 05.2024
Home Security Technician
Night Watch Security
06.2016 - 10.2022
East Islip High School
High School Diploma
Suffolk County Community College
Associate of Arts from General Studies
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