Ryan Scheets
Bloomington,IL
Summary
· Organized self – motivator with a strong work ethic and desire to succeed.
· Great communicator, both verbally and written, with the ability to effectively relay a message to different personalities.
· Engaged leader who can motivate and lead a team of employees to reach organizational results.
Overview
16
16
years of professional experience
Work History
Claims Service Leader
Allstate Insurance, National Catrashophe Team
03.2013 - Current
- Improved claims processing efficiency by implementing streamlined procedures and training team members on best practices.
- Managed a high-performing claims service team, focusing on exceptional customer service and accurate claim resolutions.
- Reduced claim resolution times by effectively prioritizing tasks and delegating responsibilities among team members.
- Analyzed complex claims data to identify trends and areas for improvement in the claims management process.
- Facilitated regular team meetings to discuss progress, challenges, and opportunities for improvement within the department.
- Collaborated with other departments for seamless claim handling, fostering a cohesive work environment.
Quality Development Technician
Allstate Insurance, National Catrashophe Team
09.2011 - 03.2013
- Enhanced product quality by developing and implementing new testing procedures.
- Streamlined development processes for increased efficiency by identifying areas of improvement.
- Lead monthly Resource Knowledge Drop calls on specific topics.
- Trained and develop new adjusters.
- Identify adjuster trends and presented those to the Delivery Service Manager.
Claims Adjuster
Allstate Insurance, National Catrashophe Team
05.2008 - 09.2011
- Improved claim resolution times by efficiently managing a caseload of 50+ claims per month.
- Achieved high customer satisfaction ratings by providing clear and timely communication throughout the claims process.
- Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
- Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
- Mentored junior adjusters on best practices and industry regulations, contributing to their professional growth and development.
Education
Sports Management/Business -
Eastern Illinois University
Charleston, IL05.2007
Timeline
Claims Service Leader
Allstate Insurance, National Catrashophe Team
03.2013 - Current
Quality Development Technician
Allstate Insurance, National Catrashophe Team
09.2011 - 03.2013
Claims Adjuster
Allstate Insurance, National Catrashophe Team
05.2008 - 09.2011
Sports Management/Business -
Eastern Illinois University