Ryan Smith
Massapequa
Summary
Accomplished Claims Service Leader at Allstate Insurance Co, adept in claims management and relationship building. Expert in strategic planning and staff development, fostering innovation and quality assurance. Proven track record in mentoring and training, driving team success and aligning with organizational goals.
Overview
8
8
years of professional experience
Work History
Claims Service Leader
Allstate Insurance Co
01.2022 - Current
- Provided support to team of 10-12 Claims Adjusters handling multiple states across the country
- Learned claims management software to streamline workflow and enhance efficiency.
- Adapted quickly to and relayed frequent changes in policies and procedures affecting claims handling.
- Worked routinely alongside Casualty/BI peers to streamline handling of Moderate, Severe & Complex Bodily Injury Claims
- Served as a subject matter expert within the claims department (SME) for ISO, Accurint, LEXIS NEXIS.
- Review and Respond to customer complaints including ASAP, Home Office, DFS and DOI
- Supported quality assurance initiatives by participating in claim audits and reviews.
Office Trainer
Allstate Insurance Co
07.2020 - 01.2022
- Developed and delivered training programs to enhance employee skills and knowledge of Property Damage & Bodily Injury Claim Handling.
- Assessed training needs through evaluations and feedback from team members.
- Collaborated with LDU & BI management to align training objectives with organizational goals.
- Utilized various instructional techniques to engage diverse learning styles effectively.
- Facilitated workshops that promoted teamwork, communication, and operational efficiency.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
Liability Claims Adjuster
Allstate Insurance Co
03.2018 - 06.2020
- Analyzed liability claims to determine coverage and assess damages.
- Negotiated Liability & BI settlements with claimants and attorneys ensuring fair compensation in line with policy terms.
- Managed extensive documentation for claims processing, maintaining accuracy and compliance.
- Provided guidance to junior adjusters on best practices for claim investigations.
- Trained staff on software tools used for claims management, fostering team proficiency.
- Established rapport with policyholders through clear communication, empathy, and professionalism during difficult circumstances.
Education
Bachelor of Science - Sports & Event Management
Johnson & Wales University
Providence, RI04-2012
Skills
- Claims Management (Life Cycle of a Claim)
- Data Analysis using Celonis, Power BI, QMT
- Navigation of ARB FORUM/EHUB
- Leadership & Coaching
- Settlement Negotiation
- Time management
- Organizational skills
- Microsoft Office (Excel, Powerpoint)
Timeline
Claims Service Leader
Allstate Insurance Co
01.2022 - Current
Office Trainer
Allstate Insurance Co
07.2020 - 01.2022
Liability Claims Adjuster
Allstate Insurance Co
03.2018 - 06.2020
Bachelor of Science - Sports & Event Management
Johnson & Wales University
Licenses
Reciprocal (FL) Adjusters License
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