Ryan Schlagel

• Trained team members on new hotel services and products to support promotional efforts.
• Coordinated with room service, housekeeping, maintenance and security to meet all guest needs.
• Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
• Resolved guest complaints by addressing issues with rooms promptly.

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
• Promptly answered multi-line phone system and greeted callers enthusiastically.
• Swiftly responded to room requests and other inquiries made via establishment website, email or phone.

• Recorded make, model and exact location of each parked vehicle for easy retrieval.
• Issued ticket stubs and placed numbered tags on windshields to assist customers with locating vehicles.
• Transferred luggage, bags and other items from vehicles and main lobby to and from guest rooms with wheeled cart.
• Explained important features of guest rooms to travelers, including how TV remote, heating and cooling, WiFi access and locks worked.

• Prepared special services for guests such as honeymoon and other romantic packages.
• Folded napkins and prepared silverware sets to provide adequate supply for host station.
• Answered detailed questions about menu items, contents and preparation methods to help guests make informed decisions.
• Arranged food, utensils and condiments on trays to serve meals with necessary items.

Responsible for making drip coffee, setting a timer and finishing a list of tasks that made the store run smoothly.

Helped customers select products that best fit their personal needs.

Maintained visually appealing and effective displays for the entire store.