RYAN SENGCHANH
Garden Grove
Summary
Led collaborative initiatives to foster teamwork and drive organizational growth. Cultivated relationships across global units to promote synergy and enhance operational efficiency. Developed comprehensive strategies to improve profitability and business performance.
Overview
11
11
years of professional experience
Work History
Sales Training Manager
Apntech
11.2022 - Current
- Conducted needs assessments to identify skill gaps and tailored training solutions accordingly.
- Facilitated workshops and seminars to promote best practices in sales techniques and product knowledge.
- Mentored new sales staff, fostering a culture of continuous learning and improvement.
- Analyzed training effectiveness through feedback mechanisms, refining programs for optimal impact.
- Collaborated with cross-functional teams to align training initiatives with organizational goals.
- Managed onboarding processes for new hires, ensuring smooth integration into the sales team.
- Utilized CRM systems to track training progress and evaluate employee performance metrics.
- Streamlined onboarding processes for new sales representatives, ensuring faster integration into the team.
- Evaluated the effectiveness of training programs through regular assessment, making adjustments as needed for optimal results.
- Developed and implemented comprehensive sales training programs to enhance team performance.
Debt Settlement Coordinator / Debt Settlement Specialist
Americor Financial
11.2017 - 11.2022
- Handled high volumes of inbound and outbound calls and emails.
- Assisted clients in understanding company parameters and expectations.
- Trained new colleagues on CRM operations and daily functions.
- Maintained extensive knowledge of creditor parameters and guidelines to negotiate favorable resolutions for client accounts.
- Built relationships with various creditors to establish future business opportunities.
- Managed multiple tasks effectively to optimize time usage.
- Oversaw client requests to ensure satisfaction.
- Developed problem-solving skills to address issues promptly.
- Guided clients in communicating with creditors to secure contractual agreements.
Assistant Manufacturing Manager / Customer Service Representative
Terra Universal
11.2015 - 08.2017
- Assist department engineers by correcting, editing, and advising changes within draft drawings to prevent mechanical faults.
- Make logical and mathematical decisions to ensure best possible outcomes within the company’s products.
- Analyze finalized products and ensure the product is to meet the customer’s highest standard.
- Work with shop managers cohesively to also secure a promised delivery date that is provided to the customer.
- Managed colleagues that were responsible to pick up necessary vendor items to complete orders in a timely manner.
- Generate Purchase Orders for needed material and components.
- Contact vendors to confirm pick up dates and ensure qualification of material to match the standards of company’s products.
- Assist clients with troubleshooting using company’s guide. Generate Return Merchandise Authorization for units to be sent back to the facility for repairs.
Education
Real Estate License -
Allied Real Estate School
Laguna Beach, CAHigh School Diploma - undefined
Fresno High School
Fresno, CASkills
- Management Abilities
- Customer Service
- Distribution
- Microsoft Office Suite
- Problem Solver
- Relationship Building
- Staff Training & Leadership
- Data Entry
Languages
English
Full Professional
Timeline
Sales Training Manager
Apntech
11.2022 - Current
Debt Settlement Coordinator / Debt Settlement Specialist
Americor Financial
11.2017 - 11.2022
Assistant Manufacturing Manager / Customer Service Representative
Terra Universal
11.2015 - 08.2017
High School Diploma - undefined
Fresno High School
Real Estate License -
Allied Real Estate School