Summary
Overview
Work History
Education
Skills
Timeline
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Ryan Serota

Pflugerville,TX

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

Andy's Frozen Custard
Pflugerville, TX
05.2023 - Current
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong customer relationships to encourage repeat business.
  • Consulted with customers to resolve service and billing issues.

Education

High School Diploma -

Weiss High School
Pflugerville, TX
05.2025

Skills

  • Customer Relations
  • Customer Service
  • Team Collaboration
  • Guest Services
  • Product Knowledge
  • Problem solving
  • Complex Problem-Solving
  • Quality Assurance
  • Customer Support
  • Stock Replenishment

Timeline

Customer Service Representative

Andy's Frozen Custard
05.2023 - Current

High School Diploma -

Weiss High School

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Ryan Serota