Summary
Overview
Work History
Education
Skills
Timeline
DeliveryDriver

Ryan Shepherd

New Franklin,OH

Summary

Dynamic delivery driver with a proven track record at FedEx, excelling in route management and customer service. Recognized for enhancing customer satisfaction through timely deliveries and proactive communication. Dependable and detail-oriented, with a clean driving record and strong teamwork skills, ensuring efficient operations and positive client experiences.

Overview

18
18
years of professional experience

Work History

Delivery Driver

FedEx
10.2017 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Maintained strong relationships with clients through proactive communication and personalized service.

Flooring Installer

Figz Floors
02.2014 - 10.2017
  • Installed various types of flooring materials, including hardwood, laminate, tile, and carpet for diverse clientele.
  • Collaborated with team members to efficiently complete large-scale commercial flooring installations.
  • Demonstrated versatility in handling a variety of projects such as residential homes, office buildings, retail stores – delivering consistent quality across all settings.

Laborer

S&M Enterprises
07.2007 - 10.2017
  • Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
  • Assisted in the completion of projects on time by collaborating with team members to complete tasks efficiently.
  • Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized.
  • Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
  • Installed drywall, flooring and other interior finishes to create finished and functional living and work spaces.

Delivery Driver

Papa Johns Pizza
01.2011 - 02.2016
  • Improved customer satisfaction by consistently delivering orders on time and with accuracy.
  • Verified orders prior to completing deliveries to avoid customer complaints.
  • Maintained a clean driving record, ensuring safe and responsible transportation of food items.
  • Managed cash and credit card transactions accurately, minimizing discrepancies in daily sales reports.
  • Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
  • Collaborated with team members and contributed to team efforts by supporting other workstations during shift.

Education

Wadsworth High School
Wadsworth, OH

Skills

  • Positive attitude
  • Customer service
  • Valid Driver's license
  • Teamwork and collaboration
  • Time management
  • Attention to detail
  • Dependable and reliable
  • Safe driving
  • Clean driving record
  • Route management
  • Heavy lifting
  • Vehicle inspection
  • Commercial driving
  • Order verification
  • DOT compliance

Timeline

Delivery Driver

FedEx
10.2017 - Current

Flooring Installer

Figz Floors
02.2014 - 10.2017

Delivery Driver

Papa Johns Pizza
01.2011 - 02.2016

Laborer

S&M Enterprises
07.2007 - 10.2017

Wadsworth High School

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Ryan Shepherd