Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Ryan Shields

Georgetown,KY

Summary

Dynamic Service Advisor at Tim Short Ford-Lincoln with a strong work ethic and exceptional customer service skills. Achieved high customer satisfaction ratings by optimizing service scheduling and maintaining meticulous documentation. Successfully exceeded sales targets through effective upselling and built lasting client rapport, enhancing loyalty and trust.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Service Advisor

Tim Short Ford-Lincoln
03.2024 - 04.2025
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
  • Optimized service technician labor hours through effective management of scheduling and open repair orders.
  • Provided customer's with alternative solution's that were more cost efficient, and beneficial to Sales Dept, Service Dept., and customer.
  • Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
  • Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
  • Enhanced customer satisfaction by providing timely and accurate service recommendations.
  • Reduced wait times with efficient coordination of service tasks among technicians.
  • Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
  • Participated in continuous professional development activities to stay current with industry trends and enhance expertise.
  • Maintained up-to-date knowledge of product and service changes.

Roofing Contractor

Pro4mance Fire & Water Restoration, LLC
09.2022 - 10.2023
  • Maintained safe working conditions on job sites, conducting regular safety meetings and enforcing proper use of protective gear.
  • Streamlined the repair process for damaged roofs, addressing issues quickly to prevent further damage.
  • Implemented efficient scheduling methods to optimize crew productivity and minimize downtime between projects.
  • Reduced project delays by effectively managing subcontractor schedules and coordinating material deliveries.
  • Enhanced customer satisfaction through timely project completion and consistent communication with clients.
  • Demonstrated exceptional problem-solving skills in resolving complex roofing issues promptly and effectively.
  • Maximized crew efficiency through careful planning of manpower allocation based on project requirements and deadlines.

Roofing Contractor

Homestead Roofing & Restoration, LLC
03.2020 - 04.2022
  • Conducted detailed site evaluations prior to each project, identifying potential challenges or obstacles before work commenced.
  • Installed high-quality roofing systems, paying careful attention to hazards and other safety concerns.
  • Assisted in removal of old roofing materials and debris to prepare for application of new roofing.
  • Inspected problem roofs to determine best repair procedures.
  • Installed asphalt shingles, tile and metal roofing systems to manage exterior construction projects of residential, commercial and industrial buildings.
  • Streamlined the repair process for damaged roofs, addressing issues quickly to prevent further damage.
  • Implemented efficient scheduling methods to optimize crew productivity and minimize downtime between projects.
  • Reduced project delays by effectively managing subcontractor schedules and coordinating material deliveries.

Vice President of Sales

Recycle-A-Textbook.com
01.2010 - 10.2015
  • Increased sales revenue by developing and implementing innovative sales strategies.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Secured key accounts with targeted presentations, strengthening brand reputation amongst industry leaders.
  • Developed short and long-term sales strategies to gain market share, uncover new sales opportunities and increase revenue.
  • Spearheaded expansion into new territories, establishing a strong presence in untapped markets.
  • Utilized advanced analytics to assess performance metrics and refine sales tactics accordingly.
  • Fostered performance development of staff through ongoing coaching and mentoring on best practices.
  • Delivered consistent annual growth by executing effective sales plans and promotions.
  • Cultivated a culture of excellence within the sales team by setting clear expectations and prioritizing professional development opportunities.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Implemented systems and procedures to increase sales.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.

Education

No Degree - Business Administration And Management

University of Kentucky
Lexington, KY

Skills

  • Customer service
  • Computer skills
  • Multitasking and organization
  • Vehicle assessment
  • Strong work ethic
  • Attention to detail
  • Service scheduling
  • Workflow management
  • Client rapport
  • Performance goals
  • Documentation and reporting
  • Warranty claims process management

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.

Certification

  • Ford University Service Advisor Training and Certification

Languages

English
Full Professional

Timeline

Service Advisor

Tim Short Ford-Lincoln
03.2024 - 04.2025

Roofing Contractor

Pro4mance Fire & Water Restoration, LLC
09.2022 - 10.2023

Roofing Contractor

Homestead Roofing & Restoration, LLC
03.2020 - 04.2022

Vice President of Sales

Recycle-A-Textbook.com
01.2010 - 10.2015

No Degree - Business Administration And Management

University of Kentucky

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