Sholeh Ryan
Las Vegas,NV
Summary
Professional managerial candidate with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
General Manager
Eyeglass World
Las Vegas, Nevada
10.2025 - 12.2025
- Led daily operations and ensured excellent customer service standards.
- Managed staff schedules to optimize workforce efficiency and coverage.
- Oversaw inventory management and maintained stock levels for product availability.
- Developed training programs to enhance team performance and product knowledge.
- Resolved customer complaints promptly to maintain high satisfaction levels.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Tracked monthly sales to generate reports for business development planning.
- Guided management and supervisory staff to promote smooth operations.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Led daily operations to enhance customer service and optimize store performance.
- Implemented inventory management systems to streamline stock levels and reduce discrepancies.
- Trained and mentored team members on sales techniques and product knowledge.
Assistance General Manager
Eyeglass World
07.2024 - 10.2024
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Resolved problems promptly to elevate customer approval.
- Managed team schedule with eye for coverage needs and individual strengths.
- Review of audit documentation
- Assisted with daily operations, ensuring efficient customer service and support.
- Coordinated staff schedules, optimizing coverage during peak hours.
General Manager of Operations
Meadows Eye Physician and Surgeons
12.2023 - 07.2024
- Streamlined operational processes to enhance patient flow and reduce wait times.
- Coordinated scheduling for staff and patients, ensuring optimal resource allocation.
- Implemented inventory management system to track medical supplies and reduce shortages.
- Developed training materials for new hires to ensure compliance with clinical procedures.
- Established standard operating procedures that enhanced employee performance.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed and maintained relationships with external vendors and suppliers.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Store Manager
Pearle Vision
07.2018 - 12.2023
- Led daily operations to ensure optimal customer service and store performance.
- Trained and mentored staff on sales techniques and product knowledge.
- Implemented inventory management systems to enhance stock accuracy and availability.
- Developed promotional strategies that increased foot traffic and sales revenue.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Education
Bachelor in Holistic Health Science -
Quantum University
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Effective leader
- Time management
- Training and coaching
- Team leadership
- Staff management
- Customer relations
- Relationship building
- Staff training
- Customer relationship management
- Staff supervision
- Goal setting
- Motivation
- Client relations
- Customer retention
Timeline
General Manager
Eyeglass World
10.2025 - 12.2025
Assistance General Manager
Eyeglass World
07.2024 - 10.2024
General Manager of Operations
Meadows Eye Physician and Surgeons
12.2023 - 07.2024
Store Manager
Pearle Vision
07.2018 - 12.2023
Bachelor in Holistic Health Science -
Quantum University