Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Ryan Silva

San Antonio,Texas

Summary

Driven and personable individual with excellent communication and interpersonal skills. Demonstrates a solid understanding of sales principles and customer relationship management, coupled with proficiency in CRM software and estimating analysis software. Committed to driving sales growth and enhancing customer satisfaction through personalized service. An accommodating inside sales representative brings several years of experience in retail and phone sales. Strong collaborator possessing outstanding organizational, analytical, and problem-solving abilities. Recognized for maintaining patience to minimize customer dissatisfaction, and increase customer loyalty.

Overview

4
4
years of professional experience

Work History

Inside Sales Representative

Grainger
08.2023 - Current
  • Answered customers' questions regarding products, prices, and availability.
  • Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
  • Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.

Real Estate Agent

Elite Group Realty LLC
02.2021 - Current
  • Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
  • Negotiated, facilitated, and managed real estate transactions.
  • Advertised client properties through websites, social media, and real estate guides.
  • Maintained connections with clients to encourage repeat business and referrals.
  • Negotiated favorable lease terms for clients by leveraging industry knowledge and market trends.
  • Developed customized tours of selected properties, ensuring a comprehensive overview of potential living spaces for clients.

Retail Sales Lead

PetSmart
08.2022 - 08.2023
  • I greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions, and boosting sales conversion rates.
  • Collaborated with team members to meet daily sales targets, contributing to overall store success.

Education

Associate of Applied Business - Business

Northwest Vista College
San Antonio, TX
06-2021

Skills

  • Strong problem-solving
  • Effective communication
  • Strong experience in estimating platforms and CRM platforms
  • Coachable
  • Team player
  • Organized
  • Multi-tasking
  • Personable

Accomplishments

  • Surpassed annual quota by 101%.
  • Maintained a monthly sales goal of over 103% for 3 months in a row, which led to an award and acknowledgement from my supervisors.
  • Worked with businesses to drive compliance throughout all their locations which led to higher use of Grainger and ultimately higher sales.
  • Landed huge customers on contracts through negotiation and specific product solutions which led to more business opportunities and locked in customer loyalty with Grainger.

References

Grainger: Becky Marquez (Manager) 210-517-4146

Elite Group Realty: Sarina (Broker) 210-865-7687

Petsmart: Kyle (Supervisor) 210-561-0644

Timeline

Inside Sales Representative

Grainger
08.2023 - Current

Retail Sales Lead

PetSmart
08.2022 - 08.2023

Real Estate Agent

Elite Group Realty LLC
02.2021 - Current

Associate of Applied Business - Business

Northwest Vista College

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Ryan Silva