Summary
Overview
Work History
Education
Skills
Timeline
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Ryan Silveira

Lancaster,PA

Summary

Driven and adept Sales Associate with a proven track record at Empanada Gourmet, excelling in high-stress situations and building lasting customer relationships. Mastered payment processing and upselling, enhancing sales development and customer satisfaction. Demonstrates exceptional problem-solving abilities and cash handling accuracy, contributing significantly to team goals and client account management.

Overview

1
1
year of professional experience

Work History

Sales Associate (Seasonal)

Empenada Gourmet
06.2023 - 07.2024
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Built relationships with customers to encourage repeat business.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.

Resident Dining Aide

Brethern Vilage
09.2023 - 06.2024
  • Delivered exceptional guest experiences through attentive service and quick response to issues.
  • Assisted wait staff with timely food delivery and guest requests.
  • Offered product samples, answered questions and helped customers find items.
  • Engaged in suggestive selling and other sales techniques.
  • Monitored dining room inventory and replenished as necessary.
  • Provided attentive service and proactively assessed guest needs.
  • Assisted with bussing tables and cleaning up spills.
  • Greeted customers and provided menus upon arrival to dining room.
  • Addressed customer complaints and inquiries to verify satisfaction.
  • Operated dishwashers and other kitchen equipment according to safety guidelines.
  • Processed payments for orders and provided customers with change.
  • Assisted customers with carry-out service.
  • Monitored dining room and bar areas for signs of overcrowding.
  • Monitored food and beverage supplies, assisting with restocking when needed.
  • Answered customer questions about food and beverage items and assisted with menu selections.
  • Established rapport with customers by providing friendly and attentive service.

Education

Associate of Applied Science -

Harrisburg Area Community College
Harrisburg, PA
07.2026

High School Diploma -

Manheim Township High School
115 Blue Streak Blvd, Lancaster, PA 17601
06.2024

Skills

  • Payment Processing
  • Client Account Management
  • Order Processing
  • Upselling
  • Inventory Control
  • Sales Development
  • Customer Needs Assessment
  • Goal-Oriented

Timeline

Resident Dining Aide

Brethern Vilage
09.2023 - 06.2024

Sales Associate (Seasonal)

Empenada Gourmet
06.2023 - 07.2024

Associate of Applied Science -

Harrisburg Area Community College

High School Diploma -

Manheim Township High School

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Ryan Silveira