Ryan Silveira
Lancaster,PA
Summary
Driven and adept Sales Associate with a proven track record at Empanada Gourmet, excelling in high-stress situations and building lasting customer relationships. Mastered payment processing and upselling, enhancing sales development and customer satisfaction. Demonstrates exceptional problem-solving abilities and cash handling accuracy, contributing significantly to team goals and client account management.
Overview
1
1
year of professional experience
Work History
Sales Associate (Seasonal)
Empenada Gourmet
41 North Prince Street Lancaster PA
06.2023 - 07.2024
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to effectively build rapport and lasting relationships.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Built relationships with customers to encourage repeat business.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Resident Dining Aide
Brethern Vilage
3001 Lititz Pike, Lititz, PA 17543
09.2023 - 06.2024
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Assisted wait staff with timely food delivery and guest requests.
- Offered product samples, answered questions and helped customers find items.
- Engaged in suggestive selling and other sales techniques.
- Monitored dining room inventory and replenished as necessary.
- Provided attentive service and proactively assessed guest needs.
- Assisted with bussing tables and cleaning up spills.
- Greeted customers and provided menus upon arrival to dining room.
- Addressed customer complaints and inquiries to verify satisfaction.
- Operated dishwashers and other kitchen equipment according to safety guidelines.
- Processed payments for orders and provided customers with change.
- Assisted customers with carry-out service.
- Monitored dining room and bar areas for signs of overcrowding.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Established rapport with customers by providing friendly and attentive service.
Education
Associate of Applied Science -
Harrisburg Area Community College
Harrisburg, PA07.2026
High School Diploma -
Manheim Township High School
115 Blue Streak Blvd, Lancaster, PA 1760106.2024
Skills
- Payment Processing
- Client Account Management
- Order Processing
- Upselling
- Inventory Control
- Sales Development
- Customer Needs Assessment
- Goal-Oriented
Timeline
Resident Dining Aide
Brethern Vilage
09.2023 - 06.2024
Sales Associate (Seasonal)
Empenada Gourmet
06.2023 - 07.2024
Associate of Applied Science -
Harrisburg Area Community College
High School Diploma -
Manheim Township High School